Patchi Rajan K Email and Phone Number

Experienced HR/Admin Professional with 18 Years of Diverse Experience as a seasoned HR professional with 18 years of experience at Anaamalais Toyota, India, I have developed a deep understanding of various facets of human resources management. Throughout my tenure, I have successfully navigated multiple roles, demonstrating a strong commitment to enhancing organizational efficiency, employee satisfaction, and compliance with regulations.

Customer complaint managementRoot cause analysis and CountermeasureCustomer SatisfactionsCustomer EngagementSales & Service Process monitoring for Customer DelightCustomer complaint update (7step) as per TKM SOPDaily Gemba in Facility & Auditing in Sales and Service OperationsPlanning and achieving monthly KPI

Showroom walk-in customers receiving and 6 position walk around in vehiclesCustomer follow-up for Demo, Booking, Vehicle Delivery processCompile documents of New vehicle for RTO Registration process.Prepare relevant papers for delivery of the New VehiclePlan to Hand over New vehicle to customer with their (Guest) Delight.Process New Vehicle Insurance Preparation and customer follow-up for Renewal.

Appointment Vehicle Report Follow-upVehicle service Report (Daily, Weekly and Monthly)Service Vehicle History managementService Vehicle Billing in FoxproLetter correspondent, IHT Report,Body & Paint vehicle Billing and Reports