Pat Congleton Email & Phone Number

Greater Denver Area

• Leading and managing development of client specific process documentation, job aids, and application guides for multiple product lines and operating systems
• Managed and coordinated staff of 5 technical writers and 1 business analyst for major documentation project that developed and deployed over 400 client specific procedures, policies, job aids and application guides
• Worked cross-functionally with application developers and management in identifying process flow and testing to determine computer software and hardware changes to achieve client’s requirements
• Created technical application guides for the customer deployment and training of in-house application system
• Initiated and instituted change management process to effectively manage projects, communications and cost within the business segment
• Preformed data mapping of multiple client’s data to an internal relational database to create automated uploads of assigned records

Greater Denver Area

• Championed the Quality Assurance, Information Security and Business Resilience programs for the REO segment of the company
• Produced and maintained a formal Business Continuity / Disaster Recovery Plan with annual testing to meet SOX and client requirements
• Authored and managed the Quality Assurance Plan, receiving the corporation’s DIS Quality Assurance Award for the program
• Produced and cultivated acceptance of standard operating procedures aligning with clients’ statement of work
• Collaborated with the managers to set quality expectations and scoring metrics
• Reviewed all processes for optimization, including international employee balance, and operational system enhancements to meet business goals and objectives

Greater Denver Area

• Produced extensive HUD RFP which resulted in an invitation to submit a final bid.
• Managed client accounting team processing $1.3 million invoices per month and collection of over $500,000 in fees from the sale of REO properties.
• Directed system developers in the design and continued enhancement of three web-based management / marketing systems.
• Supervised team of asset managers and asset specialists in the marketing and sale of clients’ REO properties.
• Maintained consistent relationships with clients to ensure proper handling and disposition of their assets.
• Coordinated all legal matters through in-house counsel, providing recommendations for final resolution.

Greater Denver Area

Greater Denver Area

Greater Denver Area

Greater Denver Area