Managed inventory control for over 30 customers with customized reporting to ensure customer satisfaction while tripling growth. Established and maintained strong relationships with key customers.

Developed and managed customized hospital implementation programs to ensure user adoption and customer retention. Collaborated with customers, sales and field technicians along with operational areas of the company to implement programs and resolve supply-chain logistic issues. Established and maintained strong relationships with key contacts. Conducted field technician and sales training either in person or via web conferencing. Lead cross-functional process improvement teams in ISO… Show more Developed and managed customized hospital implementation programs to ensure user adoption and customer retention. Collaborated with customers, sales and field technicians along with operational areas of the company to implement programs and resolve supply-chain logistic issues. Established and maintained strong relationships with key contacts. Conducted field technician and sales training either in person or via web conferencing. Lead cross-functional process improvement teams in ISO environment.~Trained new sales and field associates on internal processes and software~Conducted audits of internal processes to insure ISO compliance Show less

Championed a program that provided information to customer service instantly on customer package location reducing callbacks by 75%. Converted our primary ship method from LTL with courier drivers to small package and direct delivery thereby reducing turn-a-round by 25%. Lead a project that reduced shipping supply costs by 40% utilizing a cross-functional team approach to develop solutions.~Supervised 10 warehouse employees including employee development, reviews and terminations

Implemented a new outbound shipping process that reduced transit time by 2 days (35%), increased on time delivery by 10% and reduced transportation and fixed costs by 5%. Consolidated shipments from less than truckload (LTL) to truckload producing savings of $50K annually. Through cross-function team project management, developed a program that improved product line profitability by $500K through kitting of key components.~ Supervised 16 people including hiring, terminations, employee… Show more Implemented a new outbound shipping process that reduced transit time by 2 days (35%), increased on time delivery by 10% and reduced transportation and fixed costs by 5%. Consolidated shipments from less than truckload (LTL) to truckload producing savings of $50K annually. Through cross-function team project management, developed a program that improved product line profitability by $500K through kitting of key components.~ Supervised 16 people including hiring, terminations, employee development and reviews~ Managed the vendor direct shipping program Show less