Patrick Dragon Email & Phone Number

Denver, Co, Us

Denver, Co, Us

Portland, Oregon, Us

Portland, Oregon, Us

As a Customer Success Manager with Act-On, I am a results-driven professional with a track record of delivering exceptional customer experience and driving business growth. With over [insert number of years] years of experience in customer success management, I am passionate about collaborating with customers to understand their unique needs and ensuring that they achieve their desired outcomes.My expertise in Act-On's marketing automation platform has enabled me to provide tailored solutions to customers and drive increased adoption and usage. I excel at building long-term relationships with customers, leveraging my strong communication and interpersonal skills to understand their goals and objectives and provide strategic guidance and support.In my current role, I have led successful onboarding and adoption programs for enterprise-level clients, resulting in increased user engagement and retention rates. Additionally, I have a proven ability to manage escalations and difficult customer situations, always ensuring that the customer's needs are met with a sense of urgency and professionalism.

Golden, Co, Us

Golden, Co, Us

- Passionate about customer success and am a trusted advisor for dozens of clients.- Responsible for devising strategies to help increase email revenue for customers through the Ascent360 customer database platform.- Provide assistance with onboarding new clients so they are set up for success. Continually provide proactive strategic advice and guidance, respond to client questions in a timely manner, and provide best practices to ensure clients are achieving their business goals.

Golden, Co, Us

Littleton, Co, Us

• Maintain a high standard of daily operations of programs to help generate more than $1.7 million in gross revenue. Programs I direct have grown nearly 180% during my tenure while staying under budget for two consecutive years. • Develop customer relationships that achieve successful onboarding, account management, and identification of growth opportunities.• Compose client-facing marketing materials to grow enrollment in programs with both new and existing customers using a CRM database. • Solve customer issues by collaborating across organizational functions to problem solve and continue the lifespan of client relationships.• Supervise, train, and coordinate hiring of dynamic team members through evaluations, coaching, and problem-solving.

• Managed projects through all stages of adaptive sports programs lifecycles from initiation through implementation through evaluation.• Established and grew relationships with clients, their families, and team members to engage everyone and increase overall program usage.• Daily projects I managed with a high standard of preparation, adaptability, and safety included: therapeutic horseback riding camps, backpacking trips, whitewater rafting daytrips, rock climbing, camping and more.

Portland, Maine, Us

• Developed programming and marketing efforts of the municipal recreation department for the largest recreation department in Maine.• Coordinated events and programs for a diverse community, including supervising before & after school programs, leading community engagement events, and operating sports leagues. • Managed sports leagues for adults and youth including: training coaches, refereeing, facility maintenance, enrollment and billing, and more.

Winona, Mn, Us

• Acted as a first point of contact for new and returning clients looking to purchase or be trained in Fastenal’s services.• Supported operations of industrial supply sales in a fast-paced sales-focused environment across a diverse range of industries.• Developed new sales and distribution opportunities through in-person authentic relationships.• Quickly developed expertise in Fastenal’s database operations managing hundreds of thousands of industrial products.

* Developed multi-channel marketing efforts for commercial and private real estate and property management.* Assisted in preparing documents such as purchase agreements, closing statements and leases* Organized property showing schedules and accompanied agents to property tours* Reached out with mortgage associates, agents, and potential clients via phone calls and emails for business opportunities

* Developed prospect list of potential clients and generated sales from given territories* Won back or upgraded current clients* Provided account support for clients and developed additional leads

* Managed social media marketing projects from research through execution through evaluation* Pro-actively participated in team meetings and contributed to brainstorming and idea generation* Supported the CEO and marketing team with any tasks as assigned.

Bachelor Of Business Administration (B.B.A.), Marketing

Bachelor Of Science (Bsc), Theapeutic Recreation