• Responsible for developing and delivering learning and development programs for 1,000+ retail, service, and corporate employees through multiple channels.• Analyze learning and development needs as they relate to Ethan Allen’s retail, service and corporate personnel through networking and partnering with retail management, operations and manufacturing personnel and departments within the corporate office.• Work closely with the department’s senior management to optimize the information exchange and to keep documentation current and relevant.• Develop learning and development plans, content, and materials for a variety of delivery formats including webinar, written, and the department’s interactive learning management system.• Deliver learning and development programs utilizing a variety of visual and technical aids to enhance delivery and reinforce lesson content.• Identify opportunities to improve and streamline learning and development processes.• Assist in the communication and development of associate recognition programs and company conferences and conventions.• Participate in departmental strategic planning sessions to enhance and deliver concise learning content within a tight timeframe.

• Supervise all staff members in the OSS including direct supervision of Associate Director and Tutoring Coordinator• Coordinate administrative functions of the OSS, including budget creation, approval and management and office scheduling and coverage• Lead all data management efforts of the OSS including collecting, maintaining and analyzing data related to the efficacy of academic success initiatives as well as the creation of the office-wide Annual Report• Manage the assignment of coaching/advising caseloads each academic year including all incoming first year and transfer students• Identify opportunities to create, improve and implement innovative services that support student success.• Serve as the main point of contact for administrative and academic offices across campus• Ensure the timely development and execution of student success and academic planning workshops for students • Serve as OSS representative to the Orientation Planning team, specifically leading the academic advising and registration processes for all incoming first year students occurring during orientation sessions• Develop, implement and lead all academic success and retention programming, including, but not limited to: the Student Academic Support System, Mid-Semester Management, Non/Under-registered outreach• Lead development, management and execution of First Year Experience Program• Represent the OSS on college-wide committees and task forces as requested• Other duties as assigned by the Vice President for Students

Directly train, supervise and evaluate Coordinator of Tutoring and Testing Services and an Administrative Assistant• Efficiently manage operational and programmatic budget of ~$65,000• Co-chair campus-wide Retention Committee, leading a comprehensive review of current institutional retention efforts, research of retentionbest practice and benchmarking against peer/aspirant institutions and completion of recommendations to be submitted to college leadership• Serve on Student Support Center (SSC) Management Team, providing leadership and direction to larger SSC staff• Manage data collection, analysis and generation of evaluative reports for all four offices within Student Success Center, includingappointment tracking and contact rates of about 400 students and 1,000+ meetings each year for the Office of Student Success• Coordinate completion and submission of SSC annual report• Represent Student Affairs on institution-wide Assessment Committee, providing on-going feedback to offices on progress towards theirlearning outcomes and yearly annual report goals• Lead all performance-based intervention strategies, including Early Alert and Mid-Semester Academic Performance Review for a FYpopulation of roughly 400• Oversight and logistical management of Transfer Orientation Sessions (twice yearly) and execution of Academic Advising process duringsummer orientation over two sessions totally roughly 400 students• Serve as academic advisor to 120+ undeclared students seeking admission to undergraduate nursing program

-Lead efforts to maintain efficient and streamlined departmental operations in a manner that aligns with desired outcomes-Serve on Student Support Center Management Team, providing leadership and direction to larger SSC staff-Manage data collection, analysis and the generation of evaluative reports for all four office within Student Success Center, including appointment tracking and contact rates of about 400 students and 1,000+ meetings each year for the Office of Student Success-Lead all performance-based intervention strategies, including Early Alert and Mid-Semester Academic Performance Review for a FY population of roughly 400-Provide 1-on-1 holistic, strengths-based academic support to a case load of ~60 first year and first-semester transfer students, utilizing the Appreciative Advising Model-Develop outreach protocols each semester to engage about 150 non-registered or under-registered students to determine academic plans for the coming semester-Responsible for Academic Advisor caseload assignment and management of undeclared and mid-semester transfer students-Oversight and logistical management of Transfer Orientation Sessions (twice yearly) and execution of Academic Advising process during summer orientation over two sessions totally roughly 400 students-Co-develop 15+ workshops every year on topics such as time management/prioritization, effective note taking strategies, test preparation skills, and benefits of academic advising-Assist in the management and tracking of grant-funded programs-Member of HEOP leadership team, supporting programmatic and logistic needs throughout academic year and providing proactive coaching, counseling and advising to a caseload of HEOP students-Serve as an Academic Advisor for a caseload of 20+ undecided students, providing guidance on class selection and major discernment

• Provide 1-on-1 holistic, strengths-based academic support to a case load of over 130 first year and first-semester transfer students, utilizing the Appreciative Advising Model• Serve as an Academic Advisor for caseload of 20+ undecided students, providing guidance on class selection and major discernment • Consistently monitor student academic progress, maintain student records and generate evaluative data for departmental reports for all students on caseload• Develop and manage a comprehensive brand, marketing and communications plan for the Student Support Center, including the creation of center-wide communications calendar, implementation of free text communication software and creation of automated email messaging to students through semester• Lead all performance-based intervention strategies, including Early Alert and Mid-Semester Academic Performance Review for a FY population of roughly 400• Manage data reports for Center, including appointment tracking and contact rates of roughly 400 students and 1,000+ meetings each semester•Represent Student Success Center on college-wide First Year Experience Program• Develop and implement 10+ workshops every semester on topics such as time management/prioritization, effective note taking strategies, test preparation skills, and benefits of academic advising• Managed all logistics for Higher Education Opportunity Program (HEOP) 2014 Summer Academic Institute, a 4-week intensive academic preparation program for the incoming HEOP class including development of a schedule, confirmation of all room reservations and ongoing support of HEOP staff throughout Institute

•Serve as a member of the Fundraising Committee, working to streamline and improve the donor base, targeted outreach and endowment amount of the foundation•Attend all Board and committee meetings, functions and special events•Be informed about the Foundation’s mission, services, policies and programs•Review agenda and supporting materials prior to Board and committee meetings•Serve on committees or task forces and offer to take on special assignments•Solicit gifts on behalf of the foundation

• Manage all aspect of a comprehensive internship program, including employer outreach, position development, advertising and student placement • Provide individual guidance and support to students at all points in the internship search process utilizing multiple online job search and career development tools • Plan inaugural “Just in Time” Summer Internship Fair, bringing 15 local and regional employers to campus for day-long fair • Serve as an adjunct Academic Advisor during heavy fall and spring registration periods

• Managed all aspects of a 160-bed first-year residential building, including supervision and on-going evaluation of one Head Resident Advisor and five Resident Advisors (RA)• Coordinated the room change process, life safety inspections, completion of room condition reports, move-in, move-out and damage billing for assigned building • Maintained building budget of $5,000, including purchasing card oversight and management of reimbursements • Managed Housing Lottery processes, including first-time implementation of lottery information sessions, increased advertising and reformatting of the night-of lottery process• Completed housing assignment process for incoming first-year class• Coordinated life safety inspection and damage billing processes for all residential spaces on campus • Co-developed and executed annual Fall and Winter training for 37 student staff and Summer training for 5 professional staff, including leadership development sessions, professional staff orientations, and a student staff retreat • Served as a Conduct Officer for minor and mid-level conduct issues, utilizing AlcoholEdu and Judicial Educator education modules • Co-coordinated all aspects of the 2010 search and hire process for a new Residence Director• Participated in professional staff on-call duty rotation and respond to emergency situations on campus, as needed • Co-Chaired RA Staff Selection process, including development and implementation of the recruitment, selections and hiring process for 37 Resident Advisors • Developed and chaired the Multicultural Liaison RA Committee, which implements diversity and multicultural programming across campus • Collaborated on the creation of both Sophomore and Senior Year Experience programs, developing on-going educational and social programs to address issues faced by these two unique populations throughout the year

• Coordinated all aspects of annual Internship Participation Survey, sent to approximately 6,000 students, including creation of survey using SurveyMonkey and extensive review and interpretation of results in Excel • Managed departmental internship website to ensure accuracy and relevance of information and supervise three student staff members on projects related to website development• Collaborated on the re-design and marketing of a Careers in Student Affairs undergraduate class including creation of marketing materials, update of class website and research on curriculum • Critiqued undergraduate and graduate student resumes and cover letters • Organized annual Employer Roundtable luncheon meeting

• Co-managed a residence hall fostering personal and social responsibility for about 600 residents ages 14-20• Supervised a team of 13 Resident Advisors (RA) and facilitated several training sessions for 70+ RA’s • Directed all residential aspects of the Intensive English Program (IEP), including supervision of four IEP Fellows and oversight of 60+ international residents • Lead student groups through low ropes course elements and team building activities as a certified low ropes facilitator

• Managed the total operations of six unique residential facilities which housed a mix of 250-300 non-traditional students and maintained both programming and office budgets of $14,000 total• Supervised five graduate Community Assistants • Acted as departmental liaison between contractors and staff for several large-scale improvement projects including painting of all public spaces and all light fixture replacement in two buildings