Patel Ajit Kumar Email & Phone Number

Bengaluru, Karnataka, India

Vmware Cloud on AWS | AWS | Azure | Vsphere | NSX-T | FortiGate, Palo Alto, ASA, FTD Firewall | IPS | Basic Kubernetes | NFV | SDN |• Working and supporting VMware Cloud on AWS (VMConAWS) and Arctic Cloud solutions by VMware as Senior Member of Technical Staff Engineering / CRE and mentor and guide escalations engineers.• Support various VMware products like Linux, HCX, NSX-T, Log Insight.• Resolved various issue using RTS (Runtime scripts) from Optimus UI with NextGen cloud… Show more Vmware Cloud on AWS | AWS | Azure | Vsphere | NSX-T | FortiGate, Palo Alto, ASA, FTD Firewall | IPS | Basic Kubernetes | NFV | SDN |• Working and supporting VMware Cloud on AWS (VMConAWS) and Arctic Cloud solutions by VMware as Senior Member of Technical Staff Engineering / CRE and mentor and guide escalations engineers.• Support various VMware products like Linux, HCX, NSX-T, Log Insight.• Resolved various issue using RTS (Runtime scripts) from Optimus UI with NextGen cloud approach.• Troubleshooted and resolved issues, i.e., Routing, BGP, VPN, Nat, Firewall, HCX migration, and Network extension-related issues, and also assisted customers in resolving issues in their scopes such as AWS Cloud VPC TGW and DX.• Performed many Wireshark captures to understand, advocate, and assist the customer in identifying the point of the issue.• Write root cause (RCA) and Method of Procedure (MOP) documents for support to assist customers with any planned network activities.• Wrote various runbooks and tech documents post-incident to get resolved for my team and global support so they can self-serve in future issues referencing them (Note only for unique issues). • Also worked on a lot of infosec and vulnerability tickets and guided support to respond to customers.• Set up various Nimbus-based vmc testbeds to replicate and test the customer issue.• Raised several enhancement requests to make our customer-facing global support self-serve.• Currently as a CRE (Customer Response Engineering) work as a bridge between VMware Global Support escalations and Engineering.• Worked on cases reported by the GS escalation team to help them identify validate and report bugs using Bugzilla.• Help GS Support for KB Creation, and KT, sharing troubleshooting experiences and the test cases with the support team.• Change implementation by using approved CSCM• Raised various SERS product enhancements after discussing past cases with GS and understood GS and customer expectations. Show less

Bengaluru, Karnataka, India

Network Security, Virtualization Public / Private Cloud, and IT ENGINEERING Staff @Cisco Systems India PVT LTD and was part of Covid warrior workforce and fulfilled critical projects requirements in datacenter during pandemic with mind set of company and customer first (covid warriors).New Datacenter setup with Cisco N9K, ASR, and ASA Firewalls.Setting up DMZ for Engineering users to test FTD IPS and WSA functionality.Performed End to End private cloud deployment using VMware… Show more Network Security, Virtualization Public / Private Cloud, and IT ENGINEERING Staff @Cisco Systems India PVT LTD and was part of Covid warrior workforce and fulfilled critical projects requirements in datacenter during pandemic with mind set of company and customer first (covid warriors).New Datacenter setup with Cisco N9K, ASR, and ASA Firewalls.Setting up DMZ for Engineering users to test FTD IPS and WSA functionality.Performed End to End private cloud deployment using VMware vSphere 6.7 including network using Nexus switches. During the global pandemic being part of the critical resource workforce we also use to do maintenance of Cisco UCS, ESA, WSA, ASA, and Firepower. Also performed vulnerability assessment with Qualys for Public and Private Cloud environment and resolve the critical weaknesses in OS, Apps, and a network component. Involved in various data center migration activities between Cisco Datacenters including power management from traditional PDU to Raritan Smart PDU and used Power IQ for centralized management of power control for all 300 plus Racks in Cisco Datacenter Show less

Bengaluru Area, India

Provided advance 24/7 technical assistance support for following products.At&t Vyatta v-Router 5400, 5600, ASA, Palo-alto, Fortigate firewall, Citrix Net-scaler Load balancer, Vmware NSX SDN / NFV, Softlayer Cloud and AWS Cloud and Cisco and Arista MLS.Providing a technical solution to the complex problem via call or ticketing system SCCD and Service Now.Assists in the development of support documentation, including technical bulletins, white papers, how-to's, knowledge-base… Show more Provided advance 24/7 technical assistance support for following products.At&t Vyatta v-Router 5400, 5600, ASA, Palo-alto, Fortigate firewall, Citrix Net-scaler Load balancer, Vmware NSX SDN / NFV, Softlayer Cloud and AWS Cloud and Cisco and Arista MLS.Providing a technical solution to the complex problem via call or ticketing system SCCD and Service Now.Assists in the development of support documentation, including technical bulletins, white papers, how-to's, knowledge-base entries, and other self-help information.Any Site to Site or Hub and Spoke VPN Build for Traditional and Cloud Environments.Troubleshoot customer networks in the area of Linux Network security, routing & switching.Resolve cases dealing with routing, VPN, Firewall, Network OS installation, BGP.Associate level Knowledge on Juniper, Citrix Netscaler (Load Balancer)Work in collaboration with other engineers to solve customer network complications.Troubleshoot based on product packet flows at different levels to resolve the critical issue on Routers & Switches.Worked with the Network Build professional services to understand the design of a Cloud or the data center build and then transition the data center support to the steady-state BAU Support (Network Transitioning SME and compliance). Also worked on Firewall (ACL) and Nat Policies Audits.Resolved issues for Softlayer Hybrid cloud customers.Work in groups with other engineers to solve customer network complications.Use the recreation of a customer network to resolve issues hands-on.We perform lab-recreates and raising new bugs and defects.Suggesting and giving action plan to customers.Write root cause (RCA) and Method of Procedure (MOP) documents for customers to assist with any planned network activities.KB Creation, KT, sharing troubleshooting experiences and the test cases with the team. Show less

Chennai Area, India

CSSCORP PVT LTD/ Project Brocade L2 TAC.Provided advance 24/7 TAC support for Brocade V-router products.Providing a technical solution to the complex problem via call or ticketing system like SalesForce and Snow.Assists in the development of support documentation, including technical bulletins, white papers, how-to's, knowledge base entries, and other self-help information.Deploying Vrouter and virtual firewall on-premise and AWS Cloud.Troubleshoot customer networks in… Show more CSSCORP PVT LTD/ Project Brocade L2 TAC.Provided advance 24/7 TAC support for Brocade V-router products.Providing a technical solution to the complex problem via call or ticketing system like SalesForce and Snow.Assists in the development of support documentation, including technical bulletins, white papers, how-to's, knowledge base entries, and other self-help information.Deploying Vrouter and virtual firewall on-premise and AWS Cloud.Troubleshoot customer networks in the area of routing & switching.Resolve cases dealing with routing, Security, VPN, Firewall, IOS installation, BGP.Troubleshoot critical network down situations in customer environments for Amazon Cloud or On-premises customers.Work in collaboration with other engineers to solve customer network complications.Use the recreation of a customer network to resolve issue hands-on.Reproduce customer Defects in labs and work with various development teams to identify fix for the defects. Performing lab-recreates and raising new bugs and defects.Suggesting and giving action plan to customers.Actively involved in project ISO document and Internal Audit.Provide tier2 technical support services to Brocade’s NFV and SDN product-line.Troubleshoot based on product packet flows at different levels to resolve the critical issue on Routers & Switches.Write basic automation scripts to provision device configuration on Routers & switches over netconf.Write root cause (RCA) and Method of Procedure (MOP) documents for customers to assist with any planned network activities.Work with professional services to understand the design of a Cloud or the Datacenter and the transition the data centers to steady state BAU Support.Publish technical articles and write technical course content on device troubleshooting.Member of technical staff for RFE discussions on feature enhancements on Brocade products. Show less

Mumbai Metropolitan Region

Network System and ResearchResponsible for monitoring, troubleshooting, configuring, and deploying LAN/WAN solutionsResponsible for designing and implementing of customers network infrastructureResponsible for issuing a ticket if any problem occurs in the network.Monitoring network with the help of the Nagios core.Network Migration from RIP, Eigrp to OSPF.Implement OSPF protocols in a new companyRedistribution of routing protocols.Configure Router to Router… Show more Network System and ResearchResponsible for monitoring, troubleshooting, configuring, and deploying LAN/WAN solutionsResponsible for designing and implementing of customers network infrastructureResponsible for issuing a ticket if any problem occurs in the network.Monitoring network with the help of the Nagios core.Network Migration from RIP, Eigrp to OSPF.Implement OSPF protocols in a new companyRedistribution of routing protocols.Configure Router to Router VPN.Implementation of TCP/IP & related Services-DHCP/DNS/WINS Implemented traffic filters using Standard and Extended access lists, Distribute-Lists, and Route MapsImplemented redundancy using HSRP with Lan to Lan IPSEC VPN.Java-based application deployment in Linux server in local and cloud virtual instances.Deploying Solutions on the Amazon private cloud (AWS / VPC / EC2 / S3 / TGW/ NAT/ Firewall).Deploying networking and firewalling solution using Vyatta and Fortigate firewall in between AWS public and private VPC.Vulnerability Assessment and Penetration Testing of Infrastructure (On-Premises and Cloud). Show less

Mumbai, Andheri Chandivali

Payroll Company is ITSOURCE INDIA PVT LTD / Worked under Wipro India for Point of Sale Technical Department at HDFC Chandivali.NOC / POS Engineer monitoring HDFC SitesInternship and then got Job with HDFC head quarter Chandivali. Worked on mission-critical HDFC Finware Migration Process. Worked on Point of Sale (POS) support for minicom, hypercom, verifone etc. This Job offered by ITsource as the third partyPOS Tech-Support Engineer (Internship) @ HDFC… Show more Payroll Company is ITSOURCE INDIA PVT LTD / Worked under Wipro India for Point of Sale Technical Department at HDFC Chandivali.NOC / POS Engineer monitoring HDFC SitesInternship and then got Job with HDFC head quarter Chandivali. Worked on mission-critical HDFC Finware Migration Process. Worked on Point of Sale (POS) support for minicom, hypercom, verifone etc. This Job offered by ITsource as the third partyPOS Tech-Support Engineer (Internship) @ HDFC Headquarter Chandivali.Spearheaded the activities of the HDFC Account Migration Process at Chandivali Site Andheri West Mumbai.Got selected from 300 candidates as the Support Engineer position for the NOC of the Point of Sale department @ the age of 18.My Daily Task was as follow:- Adding software to Pos credit card terminal like Hypercom Minicom etc.- Server and Network monitoring for POS banking Network for all sites of HDFC Bank.- Network Maintainance of HP Himalaya Tandem Series Mainframe.- Log management. Show less

Bachelor'S Degree, Computer Science

Bachelor In Computer Application, Computer Science