Chandani Patel Email & Phone Number

Waterloo, Ontario, Canada

• Managed content server data by creating workflows, assigning permissions according to company standards.
• Lead, and provided technical guidance to professional/technical staff assigned to business systems analysis; directed the work of peers and/or subordinate professional Information Technology staff on assigned projects.
• Identified areas for the development of technical solutions to automate and/or improve business processes.
• Generate, manage RFC (Request for Change) including general admin activities & handling queue management.
• Examined current systems and carried out regular reviews of how well they are supporting the organization.
• Worked on multiple projects and performed system integrations including server upgrades, monitoring systems to avoid failures, and Test Cases Automation Projects

Kitchener, Ontario, Canada

• Analyze and resolve technical issues related to Microsoft products and services, notably Office 365 having greatresearch skills and documenting whole process of troubleshooting and resolving issues.
• Strongly understand multi-factor-authentication, Office 365, Admin activities and ability to troubleshoot.
• Own, troubleshoot and solve customer technical issues, using collaboration, troubleshooting best practices andtransparency within and across teams.
• Contribute to case deflection initiatives, automation and other digital self-help assets to improve client experience.
• Support cloud adoption of applications as they are being transformed and/or modernized.
• Manage and administer the Microsoft Azure cloud environment, including provisioning, configuration,performance monitoring, policy governance and security.

Ahmedabad, Gujarat, India

• Provide client support via phone, email and on-line ticket service were work with Jira ticketing system and troubleshoot client issues with any latest updates.
• Install, configure, and upgrade operating system and software, using best practice standards, manage active directory and handle administrative task
• Monitored employee tasks, evaluating information processing and performance to gauge business functions and inefficiencies
• Lead project for Artificial intelligence device troubleshooting and handle day-to-day basis updates with client via meeting and successfully lead project

Information Technology Support Services

Bachelor Of Engineering - Be, Computer Science Engineering