Chandani Patel Email & Phone Number

Waterloo, Ontario, Canada

● Managed content server data by creating workflows, assigning permissions according to company standards.● Lead, and provided technical guidance to professional/technical staff assigned to business systems analysis; directed the work of peers and/or subordinate professional Information Technology staff on assigned projects.● Identified areas for the development of technical solutions to automate and/or improve business processes.● Generate, manage RFC (Request for Change) including general admin activities & handling queue management.● Examined current systems and carried out regular reviews of how well they are supporting the organization.● Worked on multiple projects and performed system integrations including server upgrades, monitoring systems to avoid failures, and Test Cases Automation Projects● Utilize cutting-edge technologies, such as containers and Kubernetes, and support GCP deployment for the newest apps.● Carry out data migration between systems using appropriate tools. Evaluating both the data and the tools is crucial to ensure a successful migration.

Kitchener, Ontario, Canada

● Analyze and resolve technical issues related to Microsoft products and services, notably Office 365 having greatresearch skills and documenting whole process of troubleshooting and resolving issues.● Strongly understand multi-factor-authentication, Office 365, Admin activities and ability to troubleshoot.● Own, troubleshoot and solve customer technical issues, using collaboration, troubleshooting best practices andtransparency within and across teams.● Contribute to case deflection initiatives, automation and other digital self-help assets to improve client experience.● Support cloud adoption of applications as they are being transformed and/or modernized.● Manage and administer the Microsoft Azure cloud environment, including provisioning, configuration,performance monitoring, policy governance and security.

Ahmedabad, Gujarat, India

● Provide client support via phone, email and on-line ticket service were work with Jira ticketing system and troubleshoot client issues with any latest updates.● Install, configure, and upgrade operating system and software, using best practice standards, manage active directory and handle administrative task● Monitored employee tasks, evaluating information processing and performance to gauge business functions and inefficiencies● Lead project for Artificial intelligence device troubleshooting and handle day-to-day basis updates with client via meeting and successfully lead project

Information Technology Support Services

Bachelor Of Engineering - Be, Computer Science Engineering