• Document and escalate incidents that may cause ongoing impact.• Mitigate immediate and potential threats through access to the pertinent domain.• Review log files to identify possible threats.• Test, review, maintain and administer cyber defence systems.• Analyze events for the purpose of mitigating threats.• Receive network alerts and determine the cause.• Provide timely detection, identification, and alerting of possible attacks or intrusions, anomalous … Show more • Document and escalate incidents that may cause ongoing impact.• Mitigate immediate and potential threats through access to the pertinent domain.• Review log files to identify possible threats.• Test, review, maintain and administer cyber defence systems.• Analyze events for the purpose of mitigating threats.• Receive network alerts and determine the cause.• Provide timely detection, identification, and alerting of possible attacks or intrusions, anomalous activities, or misuse activities and distinguish these from benign activities. Show less

• Ensure that the agency's IT systems and infrastructure are functioning effectively and efficiently. So that users can perform their tasks to carry out their work.• Responsible for providing technical support to users of the agency's IT systems, involving troubleshooting problems, providing guidance on how to use systems and software, and identifying and resolving technical issues.• Responsible for ensuring that the agency's IT systems and infrastructure are up-to-date and secure. This… Show more • Ensure that the agency's IT systems and infrastructure are functioning effectively and efficiently. So that users can perform their tasks to carry out their work.• Responsible for providing technical support to users of the agency's IT systems, involving troubleshooting problems, providing guidance on how to use systems and software, and identifying and resolving technical issues.• Responsible for ensuring that the agency's IT systems and infrastructure are up-to-date and secure. This involves performing routine maintenance tasks, applying software updates and patches, and monitoring systems to ensure that they are running smoothly.• Responsible for managing the agency's hardware and software assets. Such as installing new software, configuring hardware, and ensuring that all equipment is in good working order.• Work closely with other IT professionals, including software developers, network engineers, and database administrators to support one another.• Responsible for ensuring that the agency's IT systems and infrastructure are compliant with applicable policies, standards, and regulations. Show less

• Developed ideal company profile and built a list of target companies. • Qualified 20-30 leads per day, 40-50 outbound calls.• 20-25 emails per day.• Generated 8-10 opportunities per month.

• As a fraud analyst, investigating forgery and theft within customers' accounts and transactions on behalf of Collabria .• Responsible for membership experience through providing best in class credit card support and services.

• Balanced cash drawer at beginning and end of each shift, investigating and resolving any discrepancies.• Boosted repeat business with routine suggestions of loyalty programs and store cards.• Maintained clean, organized, and well-stocked checkout areas with regular attention to displays.• Managed till by making cash transactions and led customer service with customer service experience. Also, stopped possibility of shoplifting and concealment at register.

While studying at B.S. Computer Education, worked as a Tutor as well achieved certification in Office Automation.