Keval Patel Email & Phone Number

Toronto, On, Ca

Toronto, Ontario, Canada

• Executed complex SQL queries to extract and manipulate data from SQL Server databases, ensuring accurate and timely data retrieval.• Optimized database performance, reducing SQL query execution time by 20%, leading to improved system efficiency.• Developed interactive dashboards and reports using Power BI, enabling real-time data insights and visualizations for stakeholders to support data-driven decision-making.• Streamlined reporting processes by 35% through advanced Excel functions (XLOOKUP, PivotTables, Macros), translating large datasets into actionable business insights.• Automated data analysis and reporting tasks using Python (Pandas, NumPy, Matplotlib), resulting in a 25% improvement in data processing accuracy and efficiency.• Contributed to predictive modeling initiatives, enhancing campaign trend forecasting accuracy by 15% through the application of statistical techniques and machine learning algorithms.

Mississauga, Ontario, Canada

• Administered and supported Windows OS 7, 8 and upgraded systems to Windows 10.• Managed Windows Server 2016 and 2019, Active Directory, domain security policies, and group policies.• Evaluated computer systems and network performance, coordinating network access using remote monitoring and management tools.• Administered O365 accounts, including adding/modifying users, groups, and shared mailboxes.• Ensured network security and data integrity by implementing robust firewall and encryption protocols.• Provided 24x7 on-call support in a fast-paced environment, managing tickets through the ConnectWise ticketing system on a rotating schedule.

Charlottetown, Pe, Canada

• Provided technical support and troubleshooting via phone, email, and chat.• Supported end-users on a variety of topics, including Mac OS and Windows 7/8/10, O365, printers, enterprise and in-house custom applications, mobile devices, and email issues.• Assisted users in setting up FortiClient and SonicWall VPNs on work laptops for remote work environments.• Documented all incidents thoroughly in ServiceNow, linking, and assigning incidents to the appropriate teams and escalating when systemic issues were identified.• Maintained the call tracking system and knowledge base through the input of resolutions to issues or tracking issues that were escalated to a higher level.• Conducted regular reviews of service desk metrics to identify areas for improvement and implement enhancements accordingly.