• Assisted customers with inquiries, handled complaints, and provided information about products and services.• Monitored stock levels, managed inventory records, and coordinated with suppliers to ensure adequate product availability.• Oversaw daily operations and ensured smooth functioning of store activities.• Managed staff schedules, time-off requests, and coordinated shift coverage to maintain optimal staffing levels.• Regularly utilized Pivot Tables and Excel formulas to track and report inventory levels, ensuring adequate stock availability and minimizing discrepancies.• Used VLOOKUP and data validation tools in Excel to maintain and verify the accuracy of customer loyalty program data.• Generated weekly sales reports in Excel, leveraging Pivot Tables to present key trends and insights to store management.• Entering and updating inventory data into the system, including stock levels, product details, and pricing changes.• Recording daily sales transactions, returns, and exchanges into system to maintain accurate financial records.• Inputting and maintaining customer information for loyalty programs, orders, and inquiries.• Entering details of incoming and outgoing shipments, including supplier orders, purchase orders, and delivery tracking.• Regularly updating product prices, discounts, and promotions in the system to ensure accurate pricing across stores and online platforms.

• Successfully managed executive schedules, appointments, and meetings to optimize time usage.• Ensured accuracy and professionalism by preparing and revising correspondence, reports, and presentations.• Accurately input paper and electronic timesheets into the system at a rate of 65 keystrokes per minute. • Provide Administrative support to operation team, customer service team and accounting team. • Organized, sorted, and verified data accuracy prior to input, ensuring meticulous attention to detail.• Identified and corrected data entry errors, or promptly reported them to supervisors for resolution.• Maintained and safeguarded company databases, records, and files with meticulous attention to detail and confidentiality.• Maintain comprehensive records of Facilities-specific details related to new hires, onboarding processes, and terminations, ensuring accurate and up-to-date documentation.• Organize, verify, and cross-check data for accuracy and completeness prior to entry, ensuring correct information is recorded.• Identify and resolve data discrepancies or escalate issues to manager for further investigation and resolution.• Collaborate with management across multiple locations to resolve payroll-related issues.• Fostered effective communication and information flow across teams and departments.• Provided comprehensive administrative support, including document organization, expense management, and supply procurement.• Recording customer payments and invoices in the accounts receivable system and following up on overdue accounts.• Regularly cleaning and organizing financial data to ensure it is easily accessible and well-structured.

• Working with Client Service Representative and Account Supervisor to ensure that client needs are understood and reflected in customer-specific process documentation.• Perform administrative duties, not limited to data entry and filing.• Communicating with customers through various channels.• Responding promptly to customers' inquiries.• Processing orders, forms, applications, and requests.• Keeping records of customers' interactions, transactions, comments, and complaints.• Arrange proxy meetings and distribute notifications to the relevant distribution lists.• Maintaining a positive, empathetic, and professional attitude towards stakeholders.• Communicating and coordinating tasks with colleagues and other stakeholders.

• Immediate and positive response to clients via phone, email, mail, or social media.• Expertise in time management had helped me to secure a job at end of the internship. (Scheduling meetings, administrative projects, arranging a schedule for seniors)• I have gain impressive responses from the clients for politeness and professional communication.• Maintaining client’s files and data in a respective manner, physically and on the appropriate systems.• Oversee and co-ordinate office administrative procedures.• Establish work priorities and ensure procedures are followed and deadlines are met.• Assist in the preparation of operating budget and maintain inventory and budgetary controls.