Gartner Peer Insights (Yelp for Enterprise Software Reviews): • Coordinated with business teams and consulting agency to improve website search engine rank by leveraging best search engine optimization practices and adjusting the site for keyword ranking which led to an increase in organic site traffic by 400% in a year.• Studied user survey drop off rates using Google analytics and analyzed user behavior to develop new strategies to mitigate the drop off. Implemented a gift card motivational panel in the survey to incentivize the user which reduced drop off rates and led to a 17% increase in survey submission rate.• Architected long-term scalable solutions by evaluating latest software trends and presented proposed architectural designs to four development teams that allowed for a streamlined workflow.• Led user interviews to prioritize high-valued features such as a software comparison tool. Implemented and delivered new features which aided customers in driving their software purchase decisions and doubled time spent on the Peer Insights website.

• Built a Case Management System to simplify internal legal contracts workflow and provided a user-friendly tool to track status which reduced time to completion and boosted customer satisfaction.• Created a unified experience for customers by consolidating multiple acquisition-based customer directories into a single directory via a systemized process that identified and merged duplicate records.• Mentored incoming Rotational Associates to ensure smooth transition onto each project and assisted them in acquiring new technical skills.• Managed career fair booths at several universities and worked closely with human resources to recruit talent for the IT Rotational Program, leading to multiple hires.