Patel Parth Email & Phone Number

Kitchener, Ontario, Canada

• Lead technical project teams to determine, design, and implement enterprise infrastructure solutions that align with business requirements and IT strategy.
• Architect and manage cloud-based solutions on Microsoft Azure, Microsoft InTune Admin Center overseeing the migration of applications and infrastructure to cloud platforms, ensuring high availability and security.
• Supervise, mentor, and motivate a cross-functional project team, ensuring adherence to project timelines, high-quality deliverables, and continuous improvement.
• Develop and manage detailed project plans, monitor progress, and report on milestones to stakeholders, ensuring projects stay within scope, budget, and schedule.
• Provide technical leadership and consultation to various departments and external vendors on system integrations, data security, and cloud infrastructure.
• Oversee the implementation of enterprise backup solutions and ensure the timely and accurate restoration of critical business data.

• Provided comprehensive first-level support, adjusted tools and methods to suit customer needs.
• Extended assistance using remote management, telephone, email, self-service, and face-to-face interactions.
• Managed physical and digital technology assets throughout their lifecycle.
• Handled asset acquisition, inventory control, and processing for various systems, including end user technology, library resources, infrastructure, and application resources.
• Identified and recommended responses to industry and organizational technology trends.
• Proposed cost-effective processes to support all aspects of technology in the organization.

• Provided on-site, phone and email technical support and service delivery to over 2500 users for large enterprises such as Toronto Transit Commission (TTC), Toronto Community Housing (TCHC) and York Catholic school board.
• Processed trouble tickets related to computer problems, domain account/access, mapping to shared drives/printers, and other computer peripherals requests within established guidelines using ServiceNow ticketing system.
• Provided warranty hardware break/fix and technical problem determination for Mac’s andPC’s
• Collaborated with other support units to provide seamless problemresolution.
• Updated the asset configuration item (CI) information after the completion of the Deskside Supportservices.
• Logged received inquiries related to incidents from end users, resolving them directly where possible, or escalating accordingly in line with SLA/SLO.

• Thoroughly documented all incidents in Service Now, and related, linked, and assigned incidents to the appropriate teams, escalating systemic issues when necessary.
• Notified customers of issue status and followed up with them to ensure that problems had been satisfactorily resolved.
• Troubleshoot hardware problems (such as printers, desktops, POS hardware, and network issues), providing remote support and on-site support at the customer'sworkplace.
• Compiled, prioritized, sorted, and processed customer orders in the local database, and adjusted settings for format, page layout, line spacing, and other style requirements as needed