Taral Patel Email & Phone Number

Princeton, New Jersey, United States

• Acted as the primary point of contact for customer inquiries, concerns, and requests, ensuring prompt and professional resolution of issues.• Managed and maintained over 500 desktops, laptops, and peripherals in a Windows environment, including hardware and software upgrades, troubleshooting, and maintenance.• Evaluated existing systems and hardware to determine compatibility with Windows 11, developing migration strategies and timelines based on business requirements.• Provided technical support for hardware and software issues to over 300 end-users and managed Active Directory user accounts and permissions.• Deployed software applications and updates using SCCM and Group Policy.• Administered backup and disaster recovery using Backup and Replication, ensuring business continuity.• Managed the SCCM infrastructure, including servers and client devices, to optimize performance, reliability, and security.• Worked with cross-functional teams on IT projects, including the implementation of a virtual desktop infrastructure (VDI) using VMware Horizon, improving system security and maintenance efficiency.• Coordinated and executed the migration process to Windows 11, minimizing disruption to daily operations and ensuring data integrity throughout the transition.• Developed and maintained technical documentation and knowledgebase articles, improving the overall efficiency of the IT department.

Bedminster, New Jersey, United States

• Provided technical support for hardware and software issues to end-users in a Windows environment, including troubleshooting, maintenance, and upgrades of desktops, laptops, and peripherals.• Installation of Operating systems, Application Software and antivirus and taking care of all updates.• Packaged and distributed software applications and updates via SCCM, ensuring proper configuration and compliance with organizational policies.• Configure TCP/IP and Troubleshooting Of Internet Connectivity and WI-FI.• Complete knowledge of Desktop & Laptop peripherals, troubleshooting.• Responsible for Backup such as Outlook backup, Acronis System Backup and Symantec backup and restore as well as troubleshooting.• Monitoring Event Viewer of all servers and workstations for any errors. Monitoring the status of antivirus, antivirus updates, if any restarts required.• Managed Active Directory user accounts and permissions and deployed software applications and updates using Group Policy.• Administered backup and disaster recovery using Symantec Backup Exec, ensuring business continuity.• Resolved customer issues efficiently, maintaining a high level of customer satisfaction and fostering positive relationships.• Developed and maintained technical documentation and knowledgebase articles, improving the overall efficiency of the IT department.• Software Support on Mainframe applications, MS Office 2000, MS Office XP, MS Exchange 2000 as well macOS (Catalina, Mojave and Sierra) Desktop and proprietary applications.

Piscataway, New Jersey, United States

• Managed and maintained desktops, laptops, and peripherals for 300+ employees across multiple departments• Installed and configured hardware, software, and operating systems to ensure optimal performance.• Diagnosed and resolved technical issues related to hardware, software, and network connectivity.• Implemented patch management processes using SCCM to ensure timely application of security updates and patches, mitigating potential risks.• Implemented security protocols, including antivirus software, firewalls, and data backup systems.• Excellent problem-solving and analytical skills, with the ability to diagnose and resolve complex technical issues effectively, including those related to Android mobiles.• Provided technical support to end-users through phone, email, and in-person communication.• Collaborated with cross-functional teams to implement new software and hardware solutions.• Maintained inventory of IT assets, including hardware and software licenses.• Created and updated technical documentation to support end-users and IT staff.