Taral Patel Email & Phone Number

Princeton, New Jersey, United States

• Acted as the primary point of contact for customer inquiries, concerns, and requests, ensuring prompt and professional resolution of issues.
• Managed and maintained over 500 desktops, laptops, and peripherals in a Windows environment, including hardware and software upgrades, troubleshooting, and maintenance.
• Evaluated existing systems and hardware to determine compatibility with Windows 11, developing migration strategies and timelines based on business requirements.
• Provided technical support for hardware and software issues to over 300 end-users and managed Active Directory user accounts and permissions.
• Deployed software applications and updates using SCCM and Group Policy.
• Administered backup and disaster recovery using Backup and Replication, ensuring business continuity.

Bedminster, New Jersey, United States

• Provided technical support for hardware and software issues to end-users in a Windows environment, including troubleshooting, maintenance, and upgrades of desktops, laptops, and peripherals.
• Installation of Operating systems, Application Software and antivirus and taking care of all updates.
• Packaged and distributed software applications and updates via SCCM, ensuring proper configuration and compliance with organizational policies.
• Configure TCP/IP and Troubleshooting Of Internet Connectivity and WI-FI.
• Complete knowledge of Desktop & Laptop peripherals, troubleshooting.
• Responsible for Backup such as Outlook backup, Acronis System Backup and Symantec backup and restore as well as troubleshooting.

Piscataway, New Jersey, United States

• Managed and maintained desktops, laptops, and peripherals for 300+ employees across multiple departments
• Installed and configured hardware, software, and operating systems to ensure optimal performance.
• Diagnosed and resolved technical issues related to hardware, software, and network connectivity.
• Implemented patch management processes using SCCM to ensure timely application of security updates and patches, mitigating potential risks.
• Implemented security protocols, including antivirus software, firewalls, and data backup systems.
• Excellent problem-solving and analytical skills, with the ability to diagnose and resolve complex technical issues effectively, including those related to Android mobiles.