Ayesha Patel Email & Phone Number

Indianapolis, Indiana, Us

Indianapolis, Indiana, Us

(Previously known as Anthem, Inc.)

Indianapolis, Indiana, Us

Partnered with Behavioral Health business leaders and teams to identify and prioritize initiatives in support of Anthem's long term BH strategy. Facilitated cross-functional working sessions across CSBD, GBD, and Enterprise quality teams to determine appropriate HEDIS targets and corresponding quality improvement initiatives to align with Behavioral Health strategy. Actively creating relationships across the organization, including executive level leaders.Supported identification and financial modeling of strategic options to improve Medigap product design on a state by state basis.

Chicago, Il, Us

Chicago, Il, Us

Children's Hospital Service Line Strategy Conducted current state market assessment using state inpatient data Defined primary, secondary, and outreach service areas for general surgery based on competitive landscape, existing pediatric patient lives accessed, and pediatric populations across various countiesEstimated market share, financial investments, and financial impact of 5 year strategic plan initiatives5 Year Strategic Planning for Community Hospital (in an AMC Health System) Conducted interviews with main campus and community hospital department leads across 11 departments/functions Synthesized future state integration recommendations for each department which accounted for 1) governance and management structure 2) policies and processes 3) vendors and technology

Dublin 2, Ie

Large Catholic Health SystemDeveloped staffing model for enterprise contact center with 140 FTEs to improve patient access by providing access to care, access to financial transparency, and access to post care engagement in a “one stop shop”Created 1 year communications plan and provider engagement plan for physician practice scheduling standardization project which included 400 physician practices across 4 statesRecommended a single shared services location for newly merged health system which accounted for domestic utilization, salary and benefits, cost of office space, and workforce availabilityMidwest Academic Medical Center Phase 1 & 2Developed a standardized end to end multi-gateway workflow for analytic and reporting prioritization to be utilized by client’s data warehouse teamCreated 11 VCOs for provider client which aligned to client’s 5 strategic value levers and totaled ~$10MLed organization and facilitation of KPI and VCO prioritization session with 4 C-Suite executivesLarge Payer ClientIdentified 27 fundamental initiatives needed to achieve desired integrated capabilities for client to remain competitive in pharmacy and medical benefit programs Created gap and impact analysis between current and future state which led to client road map creation for multi-year strategic enterprise pharmacy planning Provider Performance Improvement Analytics ClientLed workshops over a 4 week period with client SVP to evaluate and improve usability of patient experience product Responsible for completeness and feasibility of requirements which were translated into over 800 user stories.Product SMA coordinating development check-ins and daily standups for nearshore angular developers and offshore QA teams Managed and granted access for 300+ users across Client Migration Teams.Advised requirements and user experience of 3 dashboards and 3 tools, and performed in-progress demos to client product owners and client migration team

Atlanta, Ga, Us

Project work with Perioperative Services. - Developed process flow map to identify OR inefficiencies and presented findings to executive leadership- Proposed potential parallel processes to reduce non-operative time between cases- Standardized communication between operating rooms, physicians, and turnover staff to reduce response time - Increased accountability by creating dashboard which compared non-operative time between surgical specialties- Assisted with development of dashboard for block schedule & OR utilization - Performed an audit of over 800 surgical cases and presented compliance rates to the Wound Infection Group- Collected and analyzed data regarding SPD case cart errors and delays

Atlanta, Ga, Us

Project work with Environmental ServicesDeveloped staffing model to optimize response time & reduce turnover time at Emory University Hospital to 30 minutes Collaborated with a multidisciplinary group to gain insight into the numerous challenges that impact bed turnaround time and its effect on patient flow Created weekly turnover time dashboard for each floor of hospital to increase accountability of environmental services staff Standardized communication between nurses and environmental services to signal "room dirty"

Master Of Health Administration, Health/Health Care Administration/Management

Bachelor Of Science (B.S.), Health Promotion & Health Services