Bav Patel Email & Phone Number

San Diego, California, US

Boston, MA, US

• Successfully led the deployment of Veeva CRM, Approved Email, Align and Events M for EMEA.
• Integrated consent and double opt-in mechanisms for EMEA markets.
• Delivered KAM/MSL guidance and training for teams for EMEA markets.
• Led the expansion of Veeva CLM (Digital Content) across EMEA regions.
• Built strong functional relationships with stakeholders, vendors, and IT to enhance business value.

North Chicago, Illinois, US

• Project and Operations Management:
• Led CRM projects from requirements gathering to delivery, driving change management initiatives.
• Directed cross-functional teams on large-scale projects, ensuring alignment with strategic goals.
• Managed Change Requests, coordinating with Business, BT, and Managed Services for timely releases.
• Collaborated with stakeholders to capture requirements, executing Veeva CRM rollouts in Japan/India
• Facilitated the transition to Salesforce Lightning enhancing functionality and user experience.Country Operational Support:

North Chicago, Illinois, US

Foster City, CA, US

• Served as a partner to Medical Directors, BUD's, Affiliate leads, aligning to business objectives.
• Built strong functional relationships with stakeholders, vendors, and IT to enhance business value
• Led teams in managing commercial systems, ensuring delivery of key capabilities for business ops.
• Spearheaded the Veeva rollout across EMEA and APAC regions.
• Partnered with Service Management teams to facilitate ongoing support.

Foster City, CA, US

• Provided comprehensive Veeva CRM support across the EMEA region, assisting affiliates and CRM leads.
• Linked the CRM multichannel strategy with operational activities across EMEA affiliates.
• Collaborated with stakeholders to prioritise CRM requests and ensure transparent communication.
• Supported various CRM projects, ensuring alignment with the Veeva CRM roadmap.
• Coordinated CRM support for field forces across EMEA, working with commercial operations training.
• Maintained an in-depth understanding of medical, regulatory, compliance, and legal frameworks.

Tokyo, JP, JP

• Provided Veeva/SFDC CRM insights and support across International regions.
• Led Veeva CRM launch in 17 countries.
• Ensured comprehensive 1st-3rd line CRM support with IT Operations.
• Co-led bi-weekly operations calls with IT to address issues and resolve support tickets.
• Maintained support for legacy systems until transitions were complete.
• Collaborated with support teams to address CRM user issues and recommend improvements.

Tokyo, JP, JP

• Managed Digital Detailing for 17 countries, including digital aids, videos, and training on Veeva CRM.
• Ensured compliant content delivery by collaborating with LOC brand teams, digital agencies, and IT.
• Supported testing and reviews to maintain content accuracy before production.
• Provided onsite support and training for new brand and market launches.

Tokyo, JP, JP

• Acted as operations lead managing Siebel CRM rollout in LATAM and Nordics.
• Served as main liaison between ICO, IT, and local teams.
• Led project scope, requirements, design, build, UAT, release, and ad-hoc needs.
• Produced project and SDLC compliance documentation.
• Provided updates and reports in PM meetings.

Tokyo, JP, JP

• Siebel CRM Support:
• Provided technical support and system administration for Siebel CRM in the UK, Canada, Italy, Germany, France, and Ireland.Desktop Support:
• Delivered 2nd line support to 1500+ EMEA customers with a team of 9, handling Active Directory, Exchange, and complex IT hardware/software issues, including mobile devices

New York, New York, US

Migrating 1000+ users from Windows 2000 to a XP platform within a team of 8 analysts and to continue to support providing 2nd line IT Support

Raritan, New Jersey, US

Subsidiary of Johnson & Johnson PLC- Providing 2nd line IT Support to 1000+ users.

London, GB

Employed in the retail industry.