Bav Patel Email & Phone Number

London, Gb

San Diego, California, Us

Boston, Ma, Us

• Successfully led the deployment of Veeva CRM, Approved Email, Align and Events M for EMEA.• Integrated consent and double opt-in mechanisms for EMEA markets.• Delivered KAM/MSL guidance and training for teams for EMEA markets.• Led the expansion of Veeva CLM (Digital Content) across EMEA regions.• Built strong functional relationships with stakeholders, vendors, and IT to enhance business value.

North Chicago, Illinois, Us

Project and Operations Management:• Led CRM projects from requirements gathering to delivery, driving change management initiatives.• Directed cross-functional teams on large-scale projects, ensuring alignment with strategic goals.• Managed Change Requests, coordinating with Business, BT, and Managed Services for timely releases.• Collaborated with stakeholders to capture requirements, executing Veeva CRM rollouts in Japan/India• Facilitated the transition to Salesforce Lightning enhancing functionality and user experience.Country Operational Support:• Built strong cross-functional relationships, enhancing business value and network capabilities.• Led operational calls across international regions, addressing CRM demands and support issues.• Analysed support tickets, conducted root cause analyses, and implemented resolutions.• Provided recommendations to increase Veeva CRM adoption and utilization.• Partnered with countries to improve data quality and provided guidance on data stewardship.• Mentored teams and facilitated the implementation of Veeva modules for international operations.

North Chicago, Illinois, Us

Foster City, Ca, Us

• Served as a partner to Medical Directors, BUD's, Affiliate leads, aligning to business objectives.• Built strong functional relationships with stakeholders, vendors, and IT to enhance business value• Led teams in managing commercial systems, ensuring delivery of key capabilities for business ops.• Spearheaded the Veeva rollout across EMEA and APAC regions.• Partnered with Service Management teams to facilitate ongoing support.

Foster City, Ca, Us

• Provided comprehensive Veeva CRM support across the EMEA region, assisting affiliates and CRM leads.• Linked the CRM multichannel strategy with operational activities across EMEA affiliates.• Collaborated with stakeholders to prioritise CRM requests and ensure transparent communication.• Supported various CRM projects, ensuring alignment with the Veeva CRM roadmap.• Coordinated CRM support for field forces across EMEA, working with commercial operations training.• Maintained an in-depth understanding of medical, regulatory, compliance, and legal frameworks.• Documented Veeva CRM processes to uphold best practices across EMEA affiliates

Tokyo, Jp, Jp

• Provided Veeva/SFDC CRM insights and support across International regions.• Led Veeva CRM launch in 17 countries.• Ensured comprehensive 1st-3rd line CRM support with IT Operations.• Co-led bi-weekly operations calls with IT to address issues and resolve support tickets.• Maintained support for legacy systems until transitions were complete.• Collaborated with support teams to address CRM user issues and recommend improvements.• Coordinated with Shire Global Training for CRM training as needed.

Tokyo, Jp, Jp

• Managed Digital Detailing for 17 countries, including digital aids, videos, and training on Veeva CRM.• Ensured compliant content delivery by collaborating with LOC brand teams, digital agencies, and IT.• Supported testing and reviews to maintain content accuracy before production.• Provided onsite support and training for new brand and market launches.

Tokyo, Jp, Jp

• Acted as operations lead managing Siebel CRM rollout in LATAM and Nordics.• Served as main liaison between ICO, IT, and local teams.• Led project scope, requirements, design, build, UAT, release, and ad-hoc needs.• Produced project and SDLC compliance documentation.• Provided updates and reports in PM meetings.

Tokyo, Jp, Jp

Siebel CRM Support:• Provided technical support and system administration for Siebel CRM in the UK, Canada, Italy, Germany, France, and Ireland.Desktop Support:• Delivered 2nd line support to 1500+ EMEA customers with a team of 9, handling Active Directory, Exchange, and complex IT hardware/software issues, including mobile devices

New York, New York, Us

Migrating 1000+ users from Windows 2000 to a XP platform within a team of 8 analysts and to continue to support providing 2nd line IT Support

Raritan, New Jersey, Us

Subsidiary of Johnson & Johnson PLC- Providing 2nd line IT Support to 1000+ users.

London, Gb

Employed in the retail industry.