Kishan Patel, Msit Email & Phone Number

▪ Assign daily work projects to a team of 10+ technicians, review progress, and keep track of deadlines▪ Perform remote diagnostics, problem solving, incident management, installation assistance and system modifications ▪ Resolve IT support requests▪ Manage and maintain physical security access for badges and card reader systems▪ Manage and maintain security cameras for all locations▪ Act as a reviewer and help troubleshoot tickets in order to escalate to the proper… Show more ▪ Assign daily work projects to a team of 10+ technicians, review progress, and keep track of deadlines▪ Perform remote diagnostics, problem solving, incident management, installation assistance and system modifications ▪ Resolve IT support requests▪ Manage and maintain physical security access for badges and card reader systems▪ Manage and maintain security cameras for all locations▪ Act as a reviewer and help troubleshoot tickets in order to escalate to the proper teams▪ Assist in maintaining IT documentation▪ Provide end user training on certain applications▪ Support AS/400 and other various banking applications Show less

Atlanta, Ga

• Review & troubleshooting help for all escalated tickets. • Assigned daily work projects to team of 10+ techs, reviewed progress and kept track of deadlines.• Perform remote diagnostics, problem solving, incident management, installation assistance and system modifications• Technical assistance in the areas of Windows 7, Windows 10, Office 365 • Configure and maintain accounts in Active Directory and Microsoft Exchange Server• Field incoming support… Show more • Review & troubleshooting help for all escalated tickets. • Assigned daily work projects to team of 10+ techs, reviewed progress and kept track of deadlines.• Perform remote diagnostics, problem solving, incident management, installation assistance and system modifications• Technical assistance in the areas of Windows 7, Windows 10, Office 365 • Configure and maintain accounts in Active Directory and Microsoft Exchange Server• Field incoming support requests• Resolve IT support requests• Maintain IT documentation• Provide end user training on certain applications• Support AS/400 and other various banking applications• Performed admin tasks in ServiceDesk.• Supported Office 365, McAfee ePO. Show less

Suwanee, Ga

• Collaborate with business stakeholders to clarify and document reporting requirements• Write and maintain technical and user documentation• Proactively identify and implement process improvements• Support Network Administrator with various projects• Analyze business processes, functions, and procedures to determine most effective business systems software to meet the needs of the organization• Monitor deliverables and ensure timely completion of projects• Translate… Show more • Collaborate with business stakeholders to clarify and document reporting requirements• Write and maintain technical and user documentation• Proactively identify and implement process improvements• Support Network Administrator with various projects• Analyze business processes, functions, and procedures to determine most effective business systems software to meet the needs of the organization• Monitor deliverables and ensure timely completion of projects• Translate high-level business requirements into functional specifications for the IT organization and/or vendors• Prepare status reports and deliverables/presentations• Develop test procedures to ensure existing system software and modifications meet user specifications Show less

Smyrna, Georgia

• Performed functional analysis and cost-benefit studies to determine proper processes and resources for IT solutions development• Evaluated customer requirements to develop total systems solutions within project timelines and budget constraints • Configured, administered, and troubleshot IT infrastructure in response to 300 helpdesk tickets per quarter, tracked and documented all incoming inquiries in proprietary ticket service system• Trained end-users in the proper use of… Show more • Performed functional analysis and cost-benefit studies to determine proper processes and resources for IT solutions development• Evaluated customer requirements to develop total systems solutions within project timelines and budget constraints • Configured, administered, and troubleshot IT infrastructure in response to 300 helpdesk tickets per quarter, tracked and documented all incoming inquiries in proprietary ticket service system• Trained end-users in the proper use of software and monitored overall network health to support business operations• Resolved multiple phone/fax ShoreTel issues and supported IT needs of peripheral devices used by the employee-base• Delivered training to new employees on processes and served as a technical and professional escalation resource• Monitored and tracked asset management for multiple clients and the organization itself• Performed server maintenance to ensure maximum uptime Show less

Master'S Degree, Information Technology

Bachelor’S Degree, Information Technology