Jay Patel Email & Phone Number

Winnipeg, Mb, Ca

Toronto, Ontario, Canada

1. Greet customers in a friendly and courteous manner.2. Process customer transactions for fuel, merchandise, and other services accurately and efficiently.3. Handle cash, credit, and debit card transactions while adhering to company policies and procedures.4. Maintain a clean and organized cashier area and gas station premises.5. Answer customer inquiries and provide information about products, services, and promotions.6. Monitor fuel levels and assist customers with fueling their vehicles when necessary.7. Follow safety protocols and guidelines to ensure a safe working environment.8. Collaborate with team members to achieve store targets and goals.9. Perform opening and closing procedures as required.

Visnagar, Gujarat, India

• As a Technical Support Analyst:o Reported on the performance of computer systems and networks, identifying and resolving issues to maintain optimal operation.o Responded promptly to users experiencing difficulties with computer systems, ensuring efficient problem resolution and minimal downtime.o Provided advice and training to users, addressing identified difficulties and enhancing their technical proficiency.o Collected, organized, and maintained a comprehensive problems and solutions log, facilitating knowledge sharing among technical support analysts.o Delivered exceptional customer service, ensuring user satisfaction and fostering positive relationships.o Diagnosed and resolved hardware and software issues on desktop applications, ensuring smooth functionality and user productivity.o Offered expert advice and training sessions to users, improving their understanding and efficient use of MS Office and other applications.o Developed and maintained documentation for common issues and their solutions, enhancing the efficiency of the support team.o Assisted in network troubleshooting and performance reporting, contributing to system optimization.• As a Software Developer:o Collaborated with the development team to design, implement, and test software solutions under the guidance of senior engineers.o Took the initiative to identify opportunities for enhancing software development processes and procedures and provided proactive recommendations for improvement.o Developed desktop application for the textile industry using Python as backend technology.o Participated in daily stand-up meetings to discuss progress, challenges, and new tasks.o Created and used regular expressions with the Python re module for sophisticated string matching and manipulation purposes.o Different functionalities are provided, such as searching for bills, generating invoices, resetting bills, and closing the application.o Technology: Python, Tkinter, re, docx, datetime.

Postgraduate Degree, Computer Software And Database Development

Bachelor'S Degree, Computer Engineering, 9.53 Cgpa

H.S.C., Standard 11-12 (Science)

S.S.C., Standard 10

Activities and Societies: District Level Kabaddi Team