Ravish Patel Email & Phone Number

Norwest

Sydney, Australia

• Working as a Network engineer in a large enterprise which looks after the APAC region
• Responsible to work as an individual as a network / Infosec engineer
• Responsible for assisting the design, installation, configuration and maintenance of large-scale network infrastructure
• Performing regular audits for network devices, applying patches and upgrades to tackle bug fixes and vulnerabilities
• Regularly updating documentation for the design and procedures
• Assisting service desk and network team with BAU tasks and cross training

North Ryde, New South Wales, Australia

• Level 2/3 support, troubleshooting and management across server infrastructure, virtualisation, storage/backups and the cloud.
• Configure & support Enterprise networking devices - i.e. routers, switches, firewalls, wireless.
• Hands on involvement with the implementation of client projects and solutions.
• Working closely with clients to ensure their business IT objectives are met.
• Projects delivery - e.g. IPSec Deployments, hardware upgrades, Load balancer VIP configurations, office moves etc
• Act as an escalation point for the Service Desk.

North Sydney, Australia

• Joined as a project co-ordinator for the Desktop / network migration for Intel security, finished the project before the deadline.
• Carried out WLAN integration project, upgraded the wireless network from Cisco devices to Aruba
• Upgrading Riverbed WAN Optimisers and Checkpoint Firewalls
• Performing BAU desktop/ Client services duties simultaneously
• Updating the documentation on the go and keeping it up to date with the fast changing process

Pyrmont

• Managing administration of Cisco Router, Switch, ASA, Network topologies, involving design of network layouts
• Good Exposure of Configuring Cisco Routers, Switches, ASA, Checkpoint/Watch guard firewalls
• LAN Administration, Windows Server 2003, XP Installations, Configuring DHCP Server, DNS Server, Active Directory Installation, Create and Manage User Accounts
• Have exposure to Manage Backup Tools like Symantec Backup Exec, HP data Protect, Acronis Backups etc.
• Constant monitoring and managing WAN links, Routers, Switches, Servers
• Strong understanding and exposure to TCP/IP, RIP, VLAN, STP, VTP, OSPF, EIGRP, Switch Port Security, SNMP, Citrix and VMWare technology

Sydney, Australia

• Preparing and issuing work orders for all customer and network provisioning activities via workflow and provisioning case creation via Clarify ticketing system; including new orders, terminations, modifications, and.
• Have gained exceptional understanding of Data/Voice services on wholesale level
• Reviewing the comprehensiveness and accuracy of product and service application forms provided by clients and sales
• Managing number reservation requests, directory listings, and inventory allocation
• Liaising with different departments like Sales, Technology Delivery, Billing Escalation if needed
• Monitored progress/performance of the assigned task queue and prepared weekly reports

Glebe New South Wales

• Acting as a second in charge supervisor. Taking responsibility of complex escalations, assigning team members duties, running team meetings, managing and distributing workload effectively
• Delivering Internal support for teams on order based issues to ensure orders were completed within SLA
• Chosen for Project Greenhouse, providing direct support & training for Level 1 consultants, End to end provisioning process
• Supporting provisioning operations by actioning critical tasks, manual changes on service provider, escalating issues to wholesale
• Providing escalated support for contact centre agents for PSTN, DSL, Mobile and difficult provisioning Issues
• Managed faults escalations and escalated service level faults to upstream providers and wholesale partners

Master Of Science In Internetworking, Information Technology, Postgraduate

Bachelor Of Science (Bsc), Information Technology, Graduation