- Successfully assist clients in filing their taxes accurately and on time.- Conduct client interviews to verify their information and help prepare tax forms.- Evaluate work procedures and operational issues to identify ways to enhance service and performance.- Manage daily administrative tasks such as data entry, filing, answering phone calls, and providing support to clients..

- Proficient in conducting comprehensive manual testing for both web and mobile applications.- Skilled in utilizing TestFlight and ADB commands for seamless installation of builds.- Thoroughly testing software to ensure it adheres to all relevant standards, guidelines, and is market-ready for consumers.- Analyzing project documentation, release notes, and other relevant materials to identify effective test scenarios.- Experienced in investigating issues with previously released versions and efficiently tracking bugs.- Collaborating closely with Product Managers and developers to address technical issues, meet requirements, and deliver high-quality products.

- Assisted four district managers in overseeing a total of 24 stores.- Guided store managers in managing all aspects of store operations.- Maintained a high level of guest satisfaction by instilling a sense of urgency around guest service among all employees.- Recruited, trained, and developed store managers who were in 100% compliance with Dunkin Donuts operational guidelines while maintaining excellent food safety standards.- Created and implemented market plans to drive sales growth.- Assisted other district managers in achieving weekly, daily, and monthly goals.- Utilized technology to analyze trends and meet budgetary requirements for controls.- Ensured execution of the monthly marketing program.- Performed cash, inventory, and admin audits.- Implemented inventory management strategies.

- Reviewing user interfaces for conformity and functionality by applying QA tools and methodologies- Keeping track of new requirements, updating and adding test cases.- Performing compatibility testing on a variety of mobile devices- Testing software to ensure it meets all standards and guidelines and is ready to be marketed to consumers- Investigate issues with previously released versions and debugging- Collaborate with software development and product management teams in an agile environment.

- Operated inbound and outbound transactions utilizing Microsoft GP, DDB- Processed internal paperwork, and shipped with paying attention to detail and ability to prioritize with accuracy- Exceeded expectations as an order filler earning promotion to Shipping Administrator- Coordinated the Materials Manager in the performance of inventory parts, cycle counting, and quarterly, and annual full inventory counts.- Contacting customers with shipping inquiries and processing payments for Accounting Department.Perform the physical and administrative tasks involved in the shipping, receiving, storing, and distribution of materials, parts, supplies, and equipment.