Patrick Silver Email & Phone Number

New York, NY, US

New York, NY, US

• Defined and worked with engineers to launch the technology enabled Azure environment containing dozens of penetration testing and vulnerability scanning tools, used by cyber security specialists delivering.
• Defined the managed service offering for an in-house built AWS and RedHat based integration hub sold to State Medicaid programs by delineating the scope, developing and procuring the just-in-time resource plan.
• Drove the successful migration of 50 clients into a brand new tailored ServiceNow ITSM and CSM service delivery platform by collecting use cases across client delivery teams, developing deep domain knowledge along with.
• Developed a portfolio and investment management solution using SharePoint and Microsoft Powered Platform and presented business cases to procure $1M+ investments

Costa Mesa, CA, US

• Successfully led the implementation of Altametrics Enterprise Office and Business Intelligence into 100+ units for the second largest restaurant company in the US, working with a team of Consultants and Engineers
• Contributor to the product roadmap through requirement collection, user story creation, brainstorming, design insights, quality assurance testing
• Led bi-weekly product demonstrations to various levels and departments within Client organizations, including Senior executives

Costa Mesa, CA, US

• Successfully transitioned a multi-national restaurant company's 30-year legacy system with eRestaurant (workforce, scheduling, and inventory management) and Xformity Business Intelligence for 1,000+ restaurants
• Cross-collaborated between Client stakeholders and senior leadership to build prioritized roadmaps for bi-weekly customer presentations
• Ignited a department-wide shift to release tracking with Trello, and led the SDLC through backlog prioritization, user story creation, design creation and review, release notes, successful launch, and usage monitoring
• Tracked the financial health, created, and managed SOWs to completion for two of the company’s top 5 revenue accounts ($1.5 million and $2.5 million yearly)
• Significant experience in creating Executive Client-Facing Work Products, while reporting directly to the Vice President of Client Services

Costa Mesa, CA, US

• Consistent top earner among the department bonus pool, frequently bringing in $1+ million in Professional Services revenue per quarter
• Identified and tracked hundreds of functional and integration custom requirements to meet the customer’s unique business and go to market
• Presented dozens of product demos and proactively visited restaurants to capture customer feedback leading to enhancements and customer satisfaction
• The only employee to receive “Employee of the Month” honors three times in two years

• Created www.tcg-advisors.com, a graphically engaging company website for a high-end management consulting firm
• Created www.merageinstitute.org, a non-profit company website, CMS, and virtual classroom created through Wordpress & Buddypress
• Designed web graphics and layouts using Photoshop and Dreamweaver
• Developed using HTML, CSS, and JavaScript
• Promptly updated and maintained sites while meeting periodic deadlines
• Utilized Google Analytics and apply best practice SEO

Irvine, CA, US

• Reviewed web marketing initiatives & promotional eco-system and contributed in moving concepts to realization
• Researched vertical market segments (healthcare, insurance, finance, legal, etc.) and reported industry-specific solutions though Photoshop mock-ups and Powerpoint presentation slides
• Attended meetings with members from various departments and created/updated Functional Requirements Documents (FRDs) as different perspectives exposed pain points/new requirements
• Created a 45 page user manual for a web-based CMS tool, which exposes 173 cloud services from over 40 vendors onto the web
• Documented the vendor-specific reseller on-boarding process with granular detail through MS Visio process flow diagrams
• Documented cloud academy sessions by publishing a 50 page primer describing the cloud computing industry and Ingram Micro's strategic positioning

Orange, California, US

• Design and implementation of multiple, customer-facing, interactive websites used as virtual classrooms by top-tier firms around Orange County for executive education

Dublin, OH, US

• Cleaned carpets, tile, and upholstery
• Pitched and sold cleaning supplies to customers

• Refereed basketball, football, soccer, and softball
• Mitigated player disputes and collaborated with other referees

Dublin, OH, US

• Cleaned carpets, tile, and upholstery
• Pitched and sold cleaning supplies to customers

• Maintained websites by updating and re-formatting pages using HTML
• Batch edited large quantities of product images using Photoshop
• Performed extensive data entry and proofreading

B.A., Business Administration

Education record