Pat Grant Email & Phone Number

United States

Brook Park, Ohio

Led a department in early stage, first party collections. Successful operational leader. Strong, highly tested skills. Experienced in a balance of contact center analytics and personnel management best practices. Persuasive, confident communicator through all corporate levels and with external consumers. Successful at motivating team performance in a.

Contracted to recruit for the Customer Care Center seasonal team. Hired 200+ team members. Active in creating postings, managing the Workday ATS. Successfully planned and executed career fairs. Able to use Signet experience, contacts, and intimate knowledge of processes to seamlessly assume managing sources, reporting, career fairs and applicant screening.

Akron, Ohio

Charged with building, maintaining and training staff for 3 call centers to transition credit portfolio servicing from Signet Jewelers to Genesis. - Team Leadership: Managed four trainers and three recruiters- Talent Development: Established training department that trained new team members and provided on-boarding for new nearshore partners. Accomplished.

Cleveland/Akron, Ohio Area

Oversaw team responsible for staffing 3 contact centers (600+ plus hires annually) in the Credit Operations department; manages 3 remote outsourcer relationships; provided extended training to new team members; offers talent development training to all Credit Operations team members.- Team Leadership: Directed one manager with ten direct reports performing.

Akron, Ohio

Rotations during tenure spanned cradle-to-grave delinquency management for in-house credit financing (1.4M active accounts). - Team Leadership: During final role, directed two managers of collection performance for over 100 collectors and collection vendor relations supervising up to 75 collectors.- Talent Acquisition: Established pilot interview and.

Akron

Akron

North Olmsted, Ohio

Final role during tenure included handling floorplan credit lines and loans for automotive dealerships.- Accountability: Analyzed financial statements to establish credit lines and loans for 25+ dealerships ranging from small to multi-site operations. - Career Path: Earlier roles demonstrate broad, increasing responsibility including Collector, Supervisory.