Path Sriphanlop Email & Phone Number

Santa Ana, California, United States

Orange County, California Area

Hired as a full-time IT Manager & IT Project Manager following initial consulting role to manage and maintain 80+ store-front POS and 2 main servers (Inventory & CRM), ensuring 99.9% or better uptime. Evaluate, monitor and enhance IT infrastructure with an emphasis on availability, reliability, scalability, security, data confidentiality and system integrity.Key Contributions:•Implemented a new POS for 80+ Store-Front locations across the USA, which includes Data Migration, Hardware & Software analysis, Training 400+ employees, and Helpdesk Support.•Integrated Warehouse Inventory Software with each store-front, automating stock keeping and re-orders for a real time Inventory Management.•Implemented CRM software, enabling Rewards Programs and Customer’s Perks to be enabled across the nation. •Ensured that all server hardware, operating systems, software and procedures aligned with organizational standards and strategic business plan.•Acted as escalation point for troubleshooting advanced network/systems issues; consistently earned 100% issue-resolution scores by providing excellent service to internal and external customers.•Trained employees across multiple departments on network operations including log-in procedures, network management software, permissions, printing issues, security and use of software.•Data Mining for sales, trends, and comparisons for all departments

Bangkok Metropolitan Area, Thailand

My main duty was to assist the Operation Manager to ensure that all daily processes were completed smoothly. Using my background in Information Systems, I was the IT consultant that switched the company’s paper-based system to a computerized environment.Key Contributions:•Inventory Management Software and POS using “Tradegecko” •Customer service, assisting customers for claims or exchanges using “Invgate”•Accounting and Employee payroll Management using “QuickBooks”.•Delivery processing and management integration with “Invgate”

Bangkok Metropolitan Area, Thailand

Installing security equipment (Cameras, Contact Sensors, Motion Sensors and Recording/ Control Units).Setting up local server for remote recording and remote access.Maintain and troubleshoot camera server and access server.Designed and planed the implementation of security equipment.