Pathak Chandan Email & Phone Number

Chennai, Tn, In

Chennai, Tamil Nadu, India

Overall in-charge of the Terminal functions. Handling 26Airlines. Ensure meeting SLA.

Tirupati, Madurai, Portblair, Calicut, Udaipur, Dehradun

• Revenue generation through ancillary revenue from excess baggage, cargo movement of valuable cargo carrying gold, foreign currency. Upsell from economy to premier cabin. Seat selects for paid seats. • Manage end to end Domestic and International operations. Manage cost of airport services, enhance customer service through feedback and ensure safe and secure operations at all times. Handling complaints and compliments.• Manage cost control by strictly monitoring the bills raised by AAI, maintaining the standards as per KPI.• Strict monitoring of third-party charges from manpower vendors, contractual vendors with low cost quotes, leading to key cost saving measures. • Ensure operational efficiency including Safe, Secure and cost-effective operations; ensure regulatory compliance; protect revenue and enhance revenue through ancillary services; timely recruitment of resources; seamless service at all stations. • Managing a team of 80 to 100 members, leading them to achieve the SOP and excel them to their next grade of level • To achieve targets set for the year on Specific Measurable Achievable Relevant Time bound objectives, to ensure effective and efficient functioning of the airline in all aspects and at all times.• Handling the station with responsibilities in Ground Services and Security (Self Handling) as per defined parameters. • Achieving set standards of Key Performance Indicators (KPI) and meet required criteria on Internal & External Audits• Developed good relations with all governmental agencies for smooth handling of our operations • Leading a motivated team which performs its day to day function in delivering excellent customer service with safety and security, ensuring optimum customer retention in the present and prospective customers, and consistently achieves set standards.

Chennai

 Conducted briefing for staff on complaints and compliments and crisis handling situation.  Conducted briefing on soft skills for staff to enhance performance level.  Conducted briefing sessions for staff on international operations with wide bodied aircrafts Conducted mock test/interviews to prepare staff for supervisory positions.  Maintained cordial relations with all government agencies like AAI , Customs, Immigration Police, Protocol, CISF etc. Given inputs to department head on expenditure and manpower budget. Lead an internal project called Project Shine during which liaised with external service providers and local authorities and filled in all infrastructure requirements.  Conducted briefing for contract staff on soft skills(grooming/body language/greeting passengers) and hard skills (loading/different types of baggage/liabilities of improper baggage/cargo handling)

Chennai