It Support Engineer
Current• Proficient in leveraging Intune for seamless software/application deployment and updates,implementing policies that safeguarded endpoints, such as enforcing encryption.• Utilised remote desktop tools to troubleshoot issues for off-site users and implementing secure.VPN solutions to enable secure and efficient remote access for users.• Collaborated with cross functional team like Cyber Team to implement Cyber Security awareness and Cyber Reconnaissance to enhanced security and threat detection.• Implemented interactive phishing awareness training sessions for employees with the help ofsimulated exercises and targeted educational campaigns.• Setup strong security policies like smart email filters, creating policies to mitigate phishing risks including multi-factor authentication and make our online work safer.• Running Qualys Vulnerability Scanner to perform comprehensive scans, pinpointing andprioritising vulnerabilities.• Utilised Qualys to maintain an up-to-date inventory of IT assets, tracking hardware and software changes. Asset inventory management facilitated better control over the IT Environment.• Integrated XSOAR with SIEM systems to automate the enrichment of security alerts, minimising manual effort and response time.• Leveraging Confluence skills to establish streamlined workflows, enhancing collaboration among team members and ensuring accessible, up-to-date documentation for effective IT support andproblem resolution.• Managed end-to-end processes in Jira, proficiently handling incidents, alerts, service requests, and problem tickets.• Experience in diagnosing and resolving firewall related issues like identifying and troubleshooting.connectivity problems, analysing logs and alerts generated by the firewall.• Enforcing security policies through firewalls, implementing firewall policies to detect and block known malicious IP addresses and staying informed about emerging threats.
