Dedicated and goal-driven IT Support/Incident Response Engineer seeking a transition into cybersecurity, with a robust IT background, and with a track record in customer service excellence. Experienced in providing technical support both on-site and remotely, proficient in PC and networking maintenance, and well-versed in system administration. Actively seeking a challenging career opportunity to leverage troubleshooting acumen and technical proficiency to fortify digital defense and mitigate cyber threats. Committed to continuous learning and pro-active problem-solving for safeguarding critical system in the ever-evolving cyber landscape.