Arti Pathak Email & Phone Number

Winnipeg, Manitoba, Canada

Winnipeg, Mb, Canada

Winnipeg, Canada Area

Hyderabad

Quality Analyst

New Delhi Area, India

 Account Management for assigned customers using broadband and mobile services Monthly meetings with the customer with a presentation on the performance Maintaining minutes of meeting and follow up with different departments until closure

Gurgaon, India

Auditor- Quality Assurance Conduct audits for Call center’s inbound call quality and documentation  Identify process gaps through call quality audits and documented process auditThird-Party call center Operation – Sales & Marketing Process  Work closely with third-party call center for daily operations like call quality, sales lead to closure, scriptsOutsourced Call Centre Operation – Customer Retention Managing third party call center to retain customers who may leave the connection Handling Escalated cases and coordinates with departments within the organization for the closure of complaintsLearner Administrator – Training Team One Point of contact for online training and certification of all management levels in an organization

Noida Area, India

Master Of Business Administration - Mba, Human Resources Management And Services, First

Bachelor'S Degree, English Literature (British And Commonwealth)