Dhruv Pathak Email & Phone Number

Brisbane, QLD, AU

• Responsibilities:Led the data governance and cloud migration program for Enterprise customer master platform at ANZ.
• Created stakeholder engagement plan to engage with stakeholders.
• Defined project objective and scope; Project objective included building web APIs to implement data governance business rules (MVP1) and migrating the on-premise oracle database and API instances to cloud (google cloud.
• Conducted workshops with business stakeholders such as process owners and ANZ data team to elicit business requirements.
• Conducted workshops with solution architects and data engineers to create process modelsfor current and future state. These process maps were inputs for creating product backlog items and estimations on resourcing.
• Defined and presented budget proposal based on resourcing budget (delivery team) andsoftware licenses cost. Obtained endorsement from senior stakeholders; Program manager and GM Australia retail and commercial.

Melbourne, Australia

• Led the adoption of Agile and Scrum in two squads as part of New Ways of Working transformation at ANZ. Coached development team and product owners on Agile principles, Scrum and Kanban practices, and usage of JIRA and.
• Assisted with PI planning for personalization (tailored recommendations, dynamic content based on user preference) uplift initiative for digital tools and calculators for retail customers. Worked with personalisation.
• Assisted with PI planning for Digital onboarding platform for business customers in Australia. Collaborated with UX designers to create User Personas and customer journey maps.Employed Lean UX principles to create and.
• Identified process gaps for Digital sales platform for personal loans customers in Australia. Led brainstorming with personal loans operations team to identify gaps and create new process design. Collaborated with.
• Led a 6-member team of data engineers, UX designers to participate in innovation hackathon that had over 500 participants from the bank. Employed HCD approach with team to define, ideate, test and build a prototype for.
• Led business analysis for electronic verification digital platform by collaborating with UX designers, API engineers (API- software interface) to create and validate user interphase (UI) prototypes and map these.

Pune

• (Employed by Infosys Ltd as a technology consultant for DBS. )Led the gap analysis and implementation of Finacle (Core banking software solution by Infosys) mobile banking uplift at DBS bank. The uplift had a budget of.
• Initiated gap analysis for implementation of Finacle mobile banking platform at DBS, Singapore. Collaborated with digital banking teams at DBS and Finacle implementation team at Infosys to identify gaps in features, to.
• Mentored a 15-member team and provided training on Agile concepts, lead documentation. Resulted in reduced documentation time by up to 70% compared to before training.

Mumbai Area, India

(Employed by Tata Consultancy Services as technology consultant for ING)Initiated discovery for digital process automation at ING regulatory reporting system, Hongkong. Led brainstorming sessions with ING, HK reporting team to understand the logic used for existing reports. Collaborated with TCS software engineers to build automated reports using logic.

Bengaluru Area, India

(Employed by TCS as technology consultant for American Express)Led business analysis activities to optimize credit cards dispute process at American Express (AmEx), US. Collaborated with AmEx credit cards teams to understand how disputes were currently processed. Created visual diagrams of current process and led brainstorming sessions to identify and.

Bengaluru, Karnataka, India

(Employed by Tata Consultancy Services for Deutsche Bank)_ Analysed production incidents for Deutsche Bank FX trading platform.-Resolved highest number of incidents in 2008-2009, 12/35 resolutions cost savings for $1mn usd. -Requirements management for Temenos T24 private wealth management software at Deutsche Bank Switzerland.-defined a structured.

Bachelor Of Technology - Btech, Information Technology

Activities and Societies: Stood runner-up (out of 50 teams) in Intra College General knowledge quiz competition.Four years graduate degree.

Mba, Finance

Activities and Societies: Best paper award (out of 15 teams) in financial paper presentation contest for paper “$142 bn of forex.