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Integrated and managed the first global support services team of over 1200 staff in fifteen countries supporting Symantec's NetBackup, Backup Exec and Enterprise Vault products.Drove substantial continuous improvements in support delivery resulting in:o 20% improvement in Customer Satisfaction.o 70% improvement in meeting Service Level Guidelines.o 35% reduction in dispatch handle time.o 60% reduction in staff turnover.

Led the global Small and Medium Business product management team for Information Management Group products including Backup Exec, Ghost, LiveState Recovery and pcAnywhere products. Managed overall product strategy and roadmap, competitive analysis, technical product management, business planning, partner opportunities, go-to-market activities plus analyst and press relations.• Delivered record revenues and won numerous industry awards• Key contributor to creation of first SaaS/cloud backup solution from Symantec• Created and launched new product vision and innovations in a single solution:o V-Ray technology - single item restore from a single pass backup.o Fully integrated backup de-duplication.o Backup and restore support for both virtual and physical environments.o Continuous Data Protection which made competitive solutions irrelevant.

Drove joint engineering projects focused on emerging storage innovations between Backup Exec and NetBackup teams at VERITAS Software with various strategic industry partners, e.g. Compaq, Dell, IBM, Hewlett Packard, Microsoft and others.• Influenced partners to recommend Backup Exec over competitive solutions, ultimately resulting in taking over market leader position.• Delivered first SAN Shared Storage backup for Windows Server and NetWare.• Founding member and active contributor to the company’s Patent Team.

Managed and led the software engineering organization, including software development, quality assurance/testing, program management and documentation across a variety of operating systems and application server platforms.• Delivered a significantly re-architected Backup Exec for Windows product, positioning it for future technical growth and better competitive market position

Led overall Backup Exec for NetWare business unit performance including business planning, strategic direction, product strategy/roadmap, and product marketing.• Won coveted LAN Magazine Backup Software Product of the Year for 1995.• Backup Exec Agent was included in the release of Windows 95 by Microsoft.