Pathar Wong Email & Phone Number

Hong Kong

Hong Kong

- Facilitating problem solving and collaboration.- Helping to ensure group wide discussions and assisting with the decision making process to bring issue to closure.- Producing updates and reports on all issues and activities to management.- Serve as a liaison between IT and upper management in implementing procedural changes, software/hardware standards and standard operating procedures.- Produce well written technical and business documentation, such as project plans and communications- Providing technical support in a Windows Vista and 7 environment.- Providing business support / technical assistance to Moody's associates both local and remote in the use of Microsoft Office, Microsoft Outlook, VPN software and various proprietary applications.- Planning and participating in implementation, migration, and preliminary troubleshooting of the PC/LAN environment.- Configuring, installing, supporting, troubleshooting and repairing client workstations, printers, mobile devices, audio, video and office equipment.- Coordinating support and requests with other support levels and vendors.- Recognizing problem areas, developing pro-active solutions and complying with IT operational performance metrics and Service Level Agreements.- Assisting other members of technical staff with installation and support issues when requested.- Providing timely follow-up to users and management on all support issues by ensuring that all phases of desktop support, including installations, upgrades, software, hardware, operating systems, and operating system configuration issues, are properly coordinated, monitored, tracked, and resolved.- Soliciting feedback from the business lines and individual users in order to improve service levels and customer satisfaction.- Reporting on root-cause analysis where there have been significant problems - explaining what happened, why and what preventative measures have been put in place to avoid a repeat.

Hong Kong

- IT Infrastructure maintenance (AD and MS exchange support, Mitel phone system, BES Server, Juniper firewall, Corporate Network, SSL-VPN, Cat 5e Network, Telecom Network, AV Setup, Dell servers, HP servers and tape library, Windows XP/Vista/7/2k3/2K8, Debian Linux, VMware Esx 4.0)- Supervisor of 4 Junior Desktop support Administrators- MS AD and Exchange support- Helpdesk Operation and support over 250 users among APAC- 2nd line support to CRM and company products- Vendors Liaising- Cost Control- McAfee Encryption project- Organize Offices renovation and Cabling - Software/Application/Content Delivery Network Evaluations- DR site implementation - Sites comparison- User, Junior Administrator and CRM Trainer- Technical documents and User manuals writing- eLeave application project (software and infrastructure design and coding by LAMP)

Hong Kong And China

- IT Infrastructure building and maintenance (Fortigate UTM Router, Corporate Network, SSL-VPN, Cat 5e Network, Telecom Network, AV Setup, Dell servers and SAN Storage, HP servers and tape library, Email Hosting Service, Windows XP/Vista/2003, AD Maintenance, Redhat Linux 5.2, VMware Esx 4.0)- Oracle EBS 12 Project Management (Leading and coordinating with Deloitte) - DMS Project Management (Co-operating with outsourced software house)- Sarbanes Oxley (SOX 404) IT compliance – Procedures and Implementation- IT Strategy and budget planning and implementation- IT Team Management ( 4 people in IT team, who located in HK, US, and SH)- IT Helpdesk Function to US, HK and PRC users (200 Users approx.)- Vendors Liaising

Hong Kong And Singapore

- Providing RFID and logistics system L1 and L2 technical support to users all over the world by 24 x 7 in HK Call Center- Dedicated in International Business Unit- Writing L1 standard procedures- Setup the Roster for the L1 team- Being a mentor/supervisor of new Customer Service Engineer- Technical Service Team Management (6 Technical Service Engineer)

Hong Kong

- Providing technical solutions on-site - Network Construction (LAN/WAN/VPN/VoIP), Server Installation and Maintenance (Windows 2k3/ 2k/NT4.0/Linux;SQL2k5/2k/7/6.5 /MySQL/Access)and Desktop Support (Windows XP/2000/98)- Providing Consultation in the area of IT infrastructure (Software/Hardware Purchasing , ERP workflow/re-engineering, Security Enhancement, Licensing, etc)

Hong Kong

- ERP (Enterprise Resource Planning) system Consulting (200 Companies Approx.)- Providing Reengineering Solutions to help running business efficiently- Providing Technical solutions to help running ERP System smoothly

Hong Kong And China

- Clients’ ERP installation and (Network and Hardware) supporting- In-house and Clients Server maintenance (Windows 2k3/ 2k/NT4.0 /NetWare /Linux – Redhat/Fedora)- In-house Network maintenance (LAN/IPLC/VoIP/Switches/Cisco 2500 Routers)- Providing on site support of ERP system (SQL2k5/2k/7/6.5 and Oracle10g)- In-house network maintenance and application evaluation (Payroll / Email-filtering by VBA; Email-web interface by Java / JSP)

Master Of Engineering In Electronic Engineering With Business Management

Bachelor Of Science In Information Technology