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Pat Harrison is a Senior Customer Service Professional Consultant at Harrison Consulting Inc.. They possess expertise in customer relations, call center, product development, promotions, crisis management and 42 more skills. Colleagues describe them as "Pat is a focused, enthusiastic and committed worker who would make a great addition to any team. I had the privilege to work with Pat for just over a year and a half and had the opportunity to see her in action. She is collaborative and takes initiative to get things done. Her positive attitude and drive was infectious and contributed to her success at Merz North America. Pat would be an asset to any team! " and "I had the pleasure of working with Pat at Merz North America INC from September 2015 to July 2017. There are not enough words I can use to describe how dynamic she was as my manager. It's not often you come across someone as enthusiastic, proactive, encouraging, sweet, passionate, and caring as she is. She has motivated me to be the best I can be and without her leadership and guidance I wouldn't be the person I am today. She never has a bad day and she has a winners attitude. Any company would be lucky to have her! "
Harrison Consulting Inc.
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Senior Customer Service Professional ConsultantHarrison Consulting Inc. Jul 2017 - PresentClients include: MERZ NA, GUTHY-RENKER, COLUMBUS SALAME, FRESH AND EASY SUPERMARKETS, F'REAL FOODS AND PREMIERE RESPONSE CONTACT CENTER. Contract with Consumer product goods companies to assess their consumer affairs department. Identify strengths and weaknesses within the organization and made recommendations to bring their Consumer Affairs department to the next level and prepare for future growth. • Create new processes and procedures for the Consumer Affairs function.• Implement new procedures to triage, validate and engage customers with escalated issues. • Developed crisis management program, trained and reduced liability.
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Senior Manager Of Customer SolutionsMerz North America Jun 2015 - Jul 2017Raleigh-Durham, North Carolina AreaSupported the strategic direction and operations of the Customer Solutions Organization. Responsibilities included overseeing daily operations of the department through leading, motivating, developing and managing team of direct reports; prioritizing departmental tasks; ensuring staff compliance with departmental SOPs; responding to escalated issues; monitoring calls and providing feedback and coaching to Customer Service Representatives to ensure quality service delivery; day to day metrics reporting in order to optimize resources and maintain operational consistency. Partnered closely with Senior Leadership, creating and delivering recommendations, reporting findings and advising on results in support of business goals. -
Senior Professional Services ConsultantConsumer Affairs Management Apr 2009 - Jun 2015Greater San Diego AreaClients include: GUTHY-RENKER, COLUMBUS SALAME, FRESH AND EASY SUPERMARKETS, F'REAL FOODS AND PREMIERE RESPONSE CONTACT CENTER. Contract with Consumer product goods companies to assess their consumer affairs department. Identify strengths and weaknesses within the organization and made recommendations to bring their Consumer Affairs department to the next level and prepare for future growth. • Create new processes and procedures for the Consumer Affairs function.• Implement new procedures to triage, validate and engage customers with escalated issues. • Developed crisis management program, trained and reduced liability.
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DirectorSocap International Jan 2011 - Dec 2012Socal -
Southwest Reginal Chapter Vice President Of ProgramsSocap International Jan 2009 - Dec 2010Socal
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South West Chapter PresidentSocap International Jan 2008 - Dec 2008Southern California
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Vice President Of Progams And LocationsSocap International Jan 2005 - Dec 2007
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Co-OwnerPache Catering Oct 2010 - Aug 2012Poway, CaWith a business partner, opened a local catering company via word of month serving for 50 and less which included birthday parties, senior prom dinner for local Poway high kids, New years eve and corporate events.
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Manager, Consumer RelationsKashi Company May 2006 - Jan 2009Responsible for Kashi, Bare Naked Food and Stretch Island Fruit brand reputation for all consumer contacts including escalated issues and consumer protection agency inquiries. Provided training on crisis management, new products and customer relations development to ensure brand authenticity.• Successful customer relation’s integration of Bare Naked acquisition 2 months ahead of target with a 40% increase in first-call resolution.• Secured brand image during product recall by personally reaching out to consumers with a 100% call back inquiries within 24 hours. -
Manager, Executive Customer AffairsSony Electronics 1983 - 2005Manager, Executive Customer Affairs -Represented Sony Presidents and Senior Executives on highly escalated customer calls and correspondence regarding service, sales and product issues..• Consistently provided distinguished approach in resolving customer issues driven by integrity, company loyalty and fairness, creating value to the brand and handling all contacts to senior executives.• Implemented business plan for new corporate blogging initiative for executive review in an effort to reduce class action litigation payout of $3.5 million. • Manager – Sony Family Center (In-House Corporate Retail Store for Sony Employees) (1989 – 1996) Supervisor – National Loss and Damage Claims – Logistic Services (1985 - 1989)Logistics Associate – Corporate Accounts Payable (1983 - 1985) -
New York Metroplitan Chapter PresidentSocap International Jan 2004 - Aug 2004Greater New York City Area
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Manager, Sony Family CenterSony 1989 - 1996
Pat Harrison Skills
Pat Harrison Education Details
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Woman Unlimited Leadership Program -
Criminal Justice
Frequently Asked Questions about Pat Harrison
What company does Pat Harrison work for?
Pat Harrison works for Harrison Consulting Inc.
What is Pat Harrison's role at the current company?
Pat Harrison's current role is Senior Customer Service Professional Consultant.
What is Pat Harrison's email address?
Pat Harrison's email address is pa****@****ail.com
What is Pat Harrison's direct phone number?
Pat Harrison's direct phone number is +155927*****
What schools did Pat Harrison attend?
Pat Harrison attended Woman Unlimited Leadership Program, Mercy College.
What are some of Pat Harrison's interests?
Pat Harrison has interest in Social Services, Children, Employee Activity Committee 1994 2004.
What skills is Pat Harrison known for?
Pat Harrison has skills like Customer Relations, Call Center, Product Development, Promotions, Crisis Management, Customer Service, Call Centers, Cross Functional Team Leadership, Crm, Sales, Marketing, Leadership.
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