Managing the complete branch sales & revenue generation; ensuring the productivity of Centerand Relationship Managers as per the expectation of the company by planning activities forsales, identification of training needs and measurement of product penetrations, customerawareness and satisfactionDeveloping customer centric approach and ensuring that the entire team focuses on customerconnect and engagement resulting in customer delight; meeting product targets, implementingplans & budgets, promoting direct banking channels, resolving customer queries and so onMaintaining healthy relationship with HNI and CASA customers of the branch; managing allthe asset business, asset channels and liability growth of the bank; ensuring smooth flow oftransactions, executing verification of auditable items and ensuring complianceManaging banking operations related to B2B, risk management, determining financialobjectives, preparing & implementing systems, policies & procedures for streamlining thebanking operationsAdministering branch resources including operating staff, sales team as well as the relationshipmanager channel for business acquisition and achievement of branch budgets

AVP-Branch Head/ Sr. Manager/ Manager Followed the process/ procedure of the bank and ensured compliance to rules & regulations ofthe bank including latest circulars & notifications; ensured daily reconciliation of bankingrecords to match cash transactions of the dayDirected teller counters, executed front office activities, supported in govt. business transactions(including GST, CST, CBDT), locker related activities, managed stock & inventory, supervisedDemat desk, coordinated with account holders, HNI and NRI customersAchieved branch targets, provided training to the team, monitored branch P&L accounts,resolved customer queries, coordinated with Central Team, implemented client retentionstrategies, provided guidance, submitted various reports and verified account openingdocumentsLed, managed & monitored; the performance of team members to ensure effectiveness inbanking operations; analyzed investment strategies, identified potential investments, andconducted risk assessmentsFront Desk OfficerAnswered customer questions, offered customer support, guided and advised customers, keptthe front office clean and representative, followed the agendas and scriptsManaged front & back office operations, managed account opening documentation as per KYC,verified transactions, reconciled office accounts and managed Demat desk Scrutinized forms, performed document verification, coordinated with account holders, HNI &NRI customers and implemented 5 S in the branch; responded to customer queries, assistedcustomers in personal banking & financial planning