Pathmavathie Govender Email & Phone Number

Johannesburg, Gp, Za

South Africa

Managing orders and coordinating stock.Creating purchase orders.Addressing inventory issues. Communicating with customer.Stock count reporting.Courier charges reporting.Updating inventory on NAV.

South Africa

Managing and supporting a team of help desk technicians.Mentoring your team, providing training, and conducting performance evaluations.Monitoring team performance and developing feedback reports for management.Communicating with clients and providing in-person and phone support, if required.Troubleshooting and resolving technical issues.Managing escalations and ensuring any issues are resolved in a timely manner.Making recommendations to improve operational efficiency.

Managing an ITIL based Service Desk, implementing and following best practice.Managing and developing staff, creative use of resources to deliver outcomes.Managing complex stakeholder relationships, influencing positive outcomes by using excellent negotiation and communication skillsLeading by example to inspire staff and colleagues.Work with the Problem Analyst and ensure the Service Desk is effective in identifying and triggering the resolution of common and re-occurring incidents, ensuring the root cause is documented and the remedy implemented.Ensure that all ICT requests are dealt with according to set standards and procedures including processing of requests for new hardware / software and network access.Maintain, manage and develop the IT Service Desk.Deliver an effective Service Desk in line with ITIL standards, providing advice and guidance, ensuring resolution within agreed timescales and that customers are appraised of progress.Devise, agree and set SLA's, standards and procedures with IT Managers.Manage the IT complaints process.Record incidents and provide timely feedback to customers.

Involved in the MY ACCESS project.Onboarding of systems onto MyAccess.Enhancement to the MyAccess System.Drawing up of RFS’s to implement changes and requirements for the system.Trouble shooting with system issues.Delegation of work to the team.QA Testing new applications / workflows.System administration, Performance Management and Development Planning.Data Clean up.Investigation and business requirements.Manager’s delivery and vendor relations.Information Security Reporting.System Enhancement and Business requirements for Oracle Identity Access Management (OIAM) AND MyAccess.Defining Process and Workflow.ITIL Foundation Accredited. Project:o MyAccess: Request for Access• Loading of Systems• System Enhancement• Verifying of system information• Loading of information per systems• Creating solutions to Audit exceptions• Maintaining the admin side of the system• Reports• Reviewing work and data flows to improve productivity.• Liaising with business to align their requirements with MyAccess

Implementing security protocols and procedures to prevent potential threats.Documenting processes, as well as backing up and archiving data.Designing and implementing efficient end-user feedback and error reporting systems.Creating user accounts and performing access control.Supervising and mentoring IT department employees, as well as providing IT support.Keeping up to date with advancements and best practices in IT administration.

Capex-ordering of Office equipment.Rental Equipment – new contracts & business.Liaising with suppliers-pricing, delivery, quotation.Processing of manual orders / contracts.Processing of electronic orders on Oracle.Property related issues.Insurance aspects for property and equipment.Processing insurance claims.Authorization of invoices.Reconciliation of spreadsheets and accounts.Customer Services.Budgets.Knowledge of Buyit and MyMarket.

Evaluating new credit requests and conducting client credit checks.Managing and collecting debts from company debtors.Setting up the terms of credit for new clients.Negotiating payment plans.Managing the collection of all payments and debts.Responding to client inquiries.Processing invoices.Preparing statements and reports for the company accountant.Managing the sales ledger.Liaising with customers and the sales team.

Coordinate office activities and operations to secure efficiency and compliance to company policies.Supervise administrative staff and divide responsibilities to ensure performance.Manage agendas / travel arrangements / appointments etc. for the upper management.Manage phone calls and correspondence (e-mail, letters, packages etc.)Create and update records and databases with personnel, financial and other data.Track stocks of office supplies and place orders when necessary.Submit timely reports and prepare presentations / proposals as assigned.Assist colleagues whenever necessary.Support budgeting and bookkeeping procedures.

Diploma In Advanced Business Computing

Matric Certificate