• Establish and implement standard operating procedures (SOP) to ensure consistency and compliance amongemployees.• Monitor and manage orders to ensure they meet Service Level Agreements (SLAs) and run smoothly.• Collaborate with the Tech team to build up operation fundamentals on the Shopify and Magento backend.• Conduct research, including surveys, interviews, social media listening, and competitive analysis forThailand's 3PLs aggregator and fulfillment center… Show more • Establish and implement standard operating procedures (SOP) to ensure consistency and compliance amongemployees.• Monitor and manage orders to ensure they meet Service Level Agreements (SLAs) and run smoothly.• Collaborate with the Tech team to build up operation fundamentals on the Shopify and Magento backend.• Conduct research, including surveys, interviews, social media listening, and competitive analysis forThailand's 3PLs aggregator and fulfillment center research.• Set up the company's social media presence to engage with clients, enhance brand awareness, and generateleads.• Liaise and negotiate with logistics partners in order to bring them on board. Show less

• Improve the scheduling procedure and class policy to increase the student per class ratio.• Collaborate closely with the course consultant team and the learning advisor team to engagefulfilling customers in order to solve immediate day-to-day operational concerns with 96 percenton-time accuracy using.

• Created monitoring criteria and tracking dashboards to present performance to the managementlevel• Liaised with internal and external teams including warehouse, logistics providers to ensure smooth business operations.• Supported customer service team identifying and resolving issues.• Improved warehouse operational process via more efficient workflow reduced 60% of inaccuracy.• Collaborated with the developer team to improve the feature, integration, and workflow… Show more • Created monitoring criteria and tracking dashboards to present performance to the managementlevel• Liaised with internal and external teams including warehouse, logistics providers to ensure smooth business operations.• Supported customer service team identifying and resolving issues.• Improved warehouse operational process via more efficient workflow reduced 60% of inaccuracy.• Collaborated with the developer team to improve the feature, integration, and workflow process.• Audited transportation billing and payment gateway. Show less

• Handled import and export documents and monitored the shipping status.• Coordinated with manufacturers, suppliers, freight forwarders, and customers.• Reconcile import and export invoices.• Delivered 600+ shipments and imported 50+ shipments in 2018.

• Monitored and controlled unit load devices movement and balance.• Ensured that the cargoes were loaded according to the flight plan.• Successfully executed waste and time reduction plan, with over 3,000 pieces of paper decreased and 30% of time saved.