As an HCL Tech Specialist, responsible for providing expert-level technical guidance and support to clients, ensuring the successful implementation and maintenance of technology solutions. Involves a deep understanding of cutting-edge technologies, a commitment to quality, and the ability to collaborate with cross-functional teams to deliver innovative solutions.- Technical Expertise:Demonstrate proficiency in a range of technologies relevant to HCL's service offerings. Stay updated… Show more As an HCL Tech Specialist, responsible for providing expert-level technical guidance and support to clients, ensuring the successful implementation and maintenance of technology solutions. Involves a deep understanding of cutting-edge technologies, a commitment to quality, and the ability to collaborate with cross-functional teams to deliver innovative solutions.- Technical Expertise:Demonstrate proficiency in a range of technologies relevant to HCL's service offerings. Stay updated on industry trends, emerging technologies, and best practices.- Solution Design:Collaborate with clients to understand their business objectives and requirements. Design and propose effective and efficient technical solutions that align with client goals and HCL's capabilities.- Implementation and Deployment: Lead the implementation of technology solutions, ensuring smooth deployment and integration. Troubleshoot and resolve technical issues, ensuring minimal disruption to client operations.- Project Management: Effectively manage projects, including timelines, resources, and budgets. Coordinate with project teams to deliver solutions on time and within scope.- Client Interaction: Build and maintain strong relationships with clients. Provide regular updates on project progress, address concerns, and offer insights to enhance the value of HCL's services.- Collaboration: Work closely with cross-functional teams, including developers, engineers, and business analysts. Foster a collaborative environment to ensure seamless communication and knowledge sharing.- Quality Assurance: Implement and uphold rigorous quality standards. Conduct thorough testing and validation to ensure the reliability, security, and performance of technology solutions.- Continuous Improvement: Proactively identify areas for improvement in processes, tools, and methodologies. Contribute to the development of best practices and help drive innovation within the organization Show less

In the position of System Support Engineer, responsible for maintaining and troubleshooting the IT infrastructure within an organization. With the efficient operation of computer systems and networks.Systems Maintenance and Support:- Monitor, maintain, and troubleshoot computer systems, servers, and network infrastructure.- Install, configure, and upgrade hardware and software components.- Perform routine system backups and ensure data integrity.- CCTV Maintain and… Show more In the position of System Support Engineer, responsible for maintaining and troubleshooting the IT infrastructure within an organization. With the efficient operation of computer systems and networks.Systems Maintenance and Support:- Monitor, maintain, and troubleshoot computer systems, servers, and network infrastructure.- Install, configure, and upgrade hardware and software components.- Perform routine system backups and ensure data integrity.- CCTV Maintain and ConfigurationTechnical Support:- Provide technical assistance to end-users and internal staff, including diagnosing and resolving hardware and software issues.- Respond to help desk requests and provide timely solutions to technical problems.- Assist in user training and education on system and software usage.- Support Remotely over 180+ Asiri Hospital BranchesNetwork Administration:- Configure and manage local area networks (LANs) and wide area networks (WANs). (SDWAN)- Set up and maintain network services such as DNS, DHCP, and VPN.- Implement security protocols and ensure the network's integrity.System Security:- Implement and enforce security measures to protect data and systems from threats and vulnerabilities.- Conduct regular security audits and apply patches and updates to maintain system security.- Develop and maintain security policies and procedures.Hardware and Software Procurement:- Evaluate and recommend hardware and software purchases based on business requirements and budget.- Negotiate with vendors and manage procurement processes.Documentation:- Maintain accurate and up-to-date documentation of system configurations, procedures, and troubleshooting steps.- Create and update user manuals and technical guides.Collaboration:- Collaborate with other IT teams and departments to resolve complex issues and implement new technology solutions.- Work with third-party vendors for technical support and procurement. Show less

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- Ruckus Wifi Analysis - SIPMon Network Monitoring - SYS Aid Ticketing System- Service-Level Agreements (SLA) · Level 0- Microsoft SQL Server - Coordinate User Training- Zscaler VPN and Crowdstriken Falcon Antivirus Portal reading- SAP Implementation & Troubleshooting - Fortinet Firewall Monitoring - Full HA Network Implementation- Voice over IP (VoIP)

In the Position of Front Desk Associate at Rukmali Hotel and Restaurant in Habrana, I played a crucial role in providing guests with a welcoming and efficient check-in and check-out experience.Guest Services:- Greet guests in a friendly and professional manner.- Assist guests with check-in and check-out procedures.- Provide information about hotel amenities, services, and local attractions.- Handle guest inquiries, requests, and complaints promptly and… Show more In the Position of Front Desk Associate at Rukmali Hotel and Restaurant in Habrana, I played a crucial role in providing guests with a welcoming and efficient check-in and check-out experience.Guest Services:- Greet guests in a friendly and professional manner.- Assist guests with check-in and check-out procedures.- Provide information about hotel amenities, services, and local attractions.- Handle guest inquiries, requests, and complaints promptly and professionally.- Ensure a high level of customer satisfaction and address guest concerns effectively.Reservations and Booking:- Manage guest reservations and room assignments.- Maintain accurate records of room availability.- Handle reservation inquiries and confirmations.- Promote and upsell hotel services and room upgrades.Administrative Duties:- Perform various administrative tasks, such as data entry and paperwork.- Manage the hotel's phone system and route calls to the appropriate department.- Keep the front desk area clean, organized, and well-stocked with supplies.Payment Processing:- Handle guest payments, including cash, credit card, and other payment methods.- Verify guest information and ensure accurate billing.Safety and Security:- Monitor the lobby and front desk area for security purposes.- Follow hotel policies and procedures to ensure the safety and well-being of guests and staff. Show less

- Diagnose and troubleshoot issues reported by end users and provide timely solutions.- Install, Configure, and upgrade computer hardware and software.- Troubleshoot and resolve hardware, software, and network problems.- Perform Routine maintenance and repairs on computer systems.- Selling Computers and accessories to Customers - Customer Handling and Price negotiation