Pathumrat Atthayuwat Email & Phone Number

Bangkok, TH

Bangkok, Bangkok City, Thailand

Bangkok, Bangkok City, Thailand

• Leading and driving Frontline team member to achieve their KPI while achieved standard level of services and customer's satisfaction score
• Conducting quality audit, conduct coaching, meeting, or training if needed for all team memberRegularly review work process, analysis any service failure of the team in order to lean process and enable team to work.
• Working closely with Network Support training team to organize any training for BEST employee and stations as well Outsource Call Center
• Complete any special assignment or project assigned by CS Manager
• Lead and drive team to achieve performance as target set with highest efficiency
• Working with Key Account customers to setup SOP/WI for each customer's portfolio

Bangkok Metropolitan Area

• Duties include serving customer in field of logistics, co-ordinate with other department,
• Operations on quick and efficient resolution of customer issues and queries.
• Providing information about import and export regulations and responsible to team supervisor
• Coaching new comer for company process. Encourage staff to become multitasking.
• Lauching the email and project to develop staff to hit all the KPIs.

Bangkok City, Thailand