Pathy Raja Email & Phone Number

Selangor, Malaysia

KLIA Terminal 1, Sepang, Selangor

As a IT & System Engineer on the Baggage Handling System Asset Replacement Project (BHSARP), at Kuala Lumpur International Airport (KLIA), would focus on both the technical aspects of IT systems in a highly specialized environment and the operational requirements of the airport.Key Responsibilities:-System Integration: Collaborate with system integrators.

Federal Territory Of Kuala Lumpur, Malaysia

Coordinate with 3 teams,1. Technical Operation-Mainly on SSL Certificate renewal, sending reminders to application owners and thetech team. Tech team to work with the owners to obtain and install the SSLcertificate as planned before it expires.2. Release Management-Coordinating CyberArk Service Account password renewal, updating the releasecalendar.

Shah Alam, Selangor, Malaysia

• Participate with team of technical staff and business managers or practitioners in the business unit to determine systems requirements and functionalities needed in large/complex projects integrating with CargoWise 1.
• As we develop and configure the CW1 application, I’m actively involved in projects more related to work with the IT Team for Operating System / Active Directory related matter, such as creating global groups for users.
• Assess and develop high level design for project and communicate in writing or in meetings with development teams.
• Analyze application for data integrity issues.
• Develop test protocols or plan for testing revised application and review test results.
• Provide courteous, calm and reassuring support to end users.

Cyberjaya, Selangor, Malaysia

• Provide Application support & deployment services for part of a given Domain to DPDHL Business Units in order to ensure the maximum availability and minimal disruption to business continuity with communication with.
• Handle GP releases upgrade over the application which is managed by vendor WiseTech Global.
• Deal & assist Service Owner (SO) to ensure support roles are met to the maximum availability and minimum disruption of the given service. Also ensuring that all agreed targets, SLA's and Metrics are met. Conduct.
• Deal & assist in Recovery Manager Role. Ensuring that emergency incidents are managed and resolved within the agreed target resolution times (TRT) and according to the Service Recovery Policy, DPDHL RM guidelines..
• Strong technical skills in Grafana, AMF & Topaz Monitoring, Windows Scripting, Windows Server Performance Monitoring & Tuning. Prepare and provide reports to the relevant team on a weekly basis or when required.
• Very strong in problem & service management and analytical thinking

Federal Territory Of Kuala Lumpur, Malaysia

• The Primary focus for a Technical User Support Engineer is enabling productivity & workflows of the Technical Professionals such as geologists, geophysicists, reservoir engineers, seismic interpreters. The role.
• Take ownership of Technical Computing issues on the customers behalf & work/escalate them through to resolution. Ensure requests for advice & assistance are handled promptly and effectively with E2E ownership taken.
• Be accurate in reporting all issues via the Shell ITEL based reporting tool (SM7) before escalating to other (global) teams.
• Proactively ensure customers make effective use of the facilities available to them, some issues requiring internal resolution while others involve advising on the best use of available IT solutions.
• Demonstrate commitment and ingenuity in expert application of available facilities to standard & non-standard situations.
• Diagnose underlying causes of difficulties and devise solutions to ensure that the effect on customers is minimized.

Cyberjaya, Selangor, Malaysia

• The VWS provides a High-end Technical Workstation service to our technical users around the world that is accessed through a high-end thin client protocol (HP RGS). It is a mixed environment of Linux and Windows based.
• Operate VWS specific services on a day-to-day basis
• Act as interface between end-users and various Infrastructure support groups and application support groups (Subsurface & Wells, vendors etc.)
• Provide support where required, with focus on day to day incident management, change management, performance management, interruptions, recovery and administration on a 3rd line support level
• Global end-to-end monitoring and pro-active problem management across all technical areas such as the interaction of thin-clients with technical applications
• Work very closely with the customers to provide guidance in the effective use of our systems, products and services. This also includes training of onsite support staff worldwide in the 1st and 2nd line support tiers

Petaling Jaya Selangor

• In STRATEQ, my responsibility as a Senior System Engineer would be as mentioned below
• To ensure that all the monitoring tools used to monitor all the production servers in GDC2 project is always up and running. To ensure capacity is managed well by maintaining housekeeping from time to time. Nagios.
• To be able to make sure all Government agency servers are up and running to ensure business runs as per normal.
• Also performing maintenance on Nagios so it’s always up and monitoring the required hosts.
• We maintain all the monitoring tools provided to monitor all the server performance including their health checks.
• Providing customer with monthly reports as well as ad hoc reports as per their request regarding any issues they face with server performances or application.

Petaling Jaya, Selangor, Malaysia

• As a system engineer in CSC, We provide the entire infrastructure support to Maybank “Malayan Banking Berhad” and as I represent Tools Team, We maintain all the monitoring tools provided to monitor all the server.
• SMARTS –Self-Monitoring, Analysis and Reporting Technology System by EMC Corporation, “Windows based platform” is a monitoring system for computer hard disk drives to detect and report various indicators of.
• NAGIOS – Production servers are configured in Nagios Dashboard to monitor critical IT infrastructure components, including system metrics, network protocols, applications, services including Database Table Spaces which.
• Vice Monitor Pro – CSC’s management suite for virtual and virtualization based monitoring tool that monitors and analyzes virtual machines since Maybank’s target is to go Virtual and Vicepro is the tool used to provide.

Federal Territory Of Kuala Lumpur, Malaysia

• Partner with FAM-“Financial Account Manager” in the distribution of marketing collateral
• Assist FAM in pursuing new business
• Assist FAM with opportunity assessment
• Collaborate with FAM in managing relations with the customer, HP and Resellers
• Administer add-on or follow-on business

• Incident manage all problems reported to Ericsson 1st line support to ensure sla's are achieved and conduct notification and escalation for incidents that are to breach sla's.
• Responsible for creation of management reports for clients and service delivery managers on daily, weekly and monthly basis. These include ticket aging, average time to close, consultant’s availability reports and sla.
• Working in 12 hour shift on a rotational basis

Kuala Lumpur, Malaysia

• Trained as technical support to handle Microsoft Customers in Australia/New Zealand (ANZ).
• Handling technical aspects of Windows XP, Windows 2000, Internet Explorer and Microsoft Outlook. Technical aspect includes installation, system configuration, validation and activation.
• Troubleshooting with customer step by step to solve issues.
• Support provided also includes system security & vulnerability. These are mainly for detection and removal of virus & spyware. These include supporting patch rollouts and deployment.
• Manage incident load efficiently through timely customer contact, research, and escalation
• Involved in Vista readiness program and roll out.

Bachelor Of Science (B.Sc.), Computer System Engineering

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