Spotzer Digital is a leading provider of digital marketing solutions. As a Client Relationship Manager in the Amsterdam office, I am responsible for:Skills: Skills: International Business · C-Suite Selling · Salesforce.com Implementation · Business Development · Microsoft Office · Negotiation · Management · Customer Experience · Sales Operations · Sales Management · Account Management · Business-to-Business (B2B) · Customer Relationship Management (CRM) · Sales · New Business DevelopmentCultivated strong client relationships, focusing on delivering value-driven digital marketing solutions including website development, SEO, and e-commerce.• Proficient in CRM tools, mostly Salesforce, for effective account management, customer engagement, and sales tracking.• Specialized in internal business analytics, utilizing SQL and Excel to derive actionable insights for internal decisionmaking, aligning with the data-centric needs of tech and retail sectors.• Expert in customer retention, enhancing loyalty and reducing churn to boost long-term value and satisfaction.• Responsible of coordinating the effort of several stakeholders such as developers, clients, and operations staff.• Expert in optimizing sales operations, streamlining processes and strategies to enhance overall sales efficiency.• Achieved a client satisfaction rate of over 95%, reflecting exceptional service and relationship management skills. Achieved a 5/5 grade for operational efficiency within the organization.