Provided high level of customer service to each person by engaging customer and using active listening and effective interpersonal skills.Provided customers with information about availability and pricing. Managed and closed reservation calls to increase bookings by maintaining strong knowledge of resort products, services, and facilities. Resolved various issues and discrepancies for customers.

Greeted guests at front desk and engaged in pleasant conversations while managing the check-in process.Answered multi-line phone system to respond to inquiries and transfer calls to correct departments and personnel.Resolved customer issues quickly and notified supervisor immediately when problems escalated.

Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.Answered customer telephone calls promptly to avoid on-hold wait times.Answered constant flow of customer calls with minimal wait times.O�ered advice and assistance to customers, paying attention to special needs or wants.