Patience Mitchell Email & Phone Number

London, On, Ca

London, Ontario, Canada

- Manage a portfolio for assigned clients- Manage and monitor Law Firms, Property Managers, Bailiffs and Collection Agencies in accordance with client guidelines- Manage recovery performance using various KPIs of various secured and unsecured portfolios- Manage communications, concerns and issues for Service Providers- Assess Service Providers to ensure compliance to client work plans and standards- Maintain data on various reports- Apply basic accounting principles (reconciliation of accounts)

London, Ontario, Canada

I am responsible for all aspects of launching and operating a successful business. From preparing a valid business plan to scouting potential locations through to our grand opening, I did it all! I’ve prepared a small business marketing campaign, including designing a website, business cards, Spotify and Facebook ad campaigns, and managing our social media accounts. I manage our day to day operations which include event scheduling and promotion, retail inventory management and sales, food supply management, preparation and sales, and cleaning. I even managed a part time employee for three months before COVID lockdown, including interviewing candidates and payroll.

London, Ontario, Canada

- Provided individualized care for clients with a variety of disabilities and age (18-65+). Assisted with all activities of daily living including skin care, oral care, hair care, bathing, toileting, dressing, mobility, feeding and recreational activities.- Respected client confidentiality and discretion at all times. Provided informal counselling as needed.- Demonstrated compassion, tact and diplomacy when interacting with clients and their families.- Provided cognitive, social, emotional, psychological, support to clients and their families.- Provided clear, timely communication to the supervisor and other appropriate Health Care team members regarding changes to or concerns of the client’s status, interventions or activities.- Properly maintained documentation regarding client activities, progress and treatment plans consistent with policies.

Chatham, Ontario, Canada

- Provided individualized care for senior residents with a variety of physical and mental illnesses.- Assisted with all activities of daily living including skin care, oral care, hair care, bathing, toileting, dressing, mobility, feeding and recreational activities.- Sorted and bagged all soiled linen, made and changed beds, cleaned and tidied resident rooms.- Observed and reported on resident health and living conditions, recognized and reported changes in resident behaviour/condition.- Respected resident confidentiality and discretion at all times. Provided informal counselling as needed.

Chatham, Ontario, Canada

- Processed payments, technical support, installations and disconnects for cable TV customers.- Scored a green OPI (the highest) in the TSR performance index after working there only one month. This was maintained throughout my entire employment. The OPI tracked call time, conversion rate, accuracy rate, and several other performance indexes.- Conversion rate was our most heavily weighted performance statistic, which I scored green rating (top 10% of all TSRs). This demonstrates exceptional problem-solving skills and initiative to ensure my customers booked an installation.- Received several 100% call audits by the auditing team, which means I provided a great experience for a customer.

Toronto, Ontario, Canada

Business Management And Entrepreneurship

Personal Support Worker

Sociology