• Achieved consistently high accuracy (exceeding 98%) in processing FX transactions.• Ensured timely and error-free daily reconciliation of bank statements in foreign currencies.• Produced daily bank balance and position reports for foreign currencies accurately and on time.• Effectively monitored and tracked FCY payments from initiation to bank approval, ensuring smooth processing.• Successfully processed diverse transfer payments in various currency denominations, including BDC, refunds, brokerage, FYC, pass-through, interest payments, short loans, and commissions.• Efficiently managed online payments and bank instructions, collaborating with team members and the department head.• Maintained accurate naira transaction records, including receipts for BSC cash, on Microsoft Teams.• Expertly updated and interpreted bank account statements, ensuring accurate financial reporting by correlating them with transactions on Microsoft Teams.

• Served as the point of contact for service users.• Identified and escalated problems to higher support levels for resolution.

• Responded promptly and professionally to customer queries and documented interactions for future reference.• Managed office supplies efficiently and maintained productive relationships with outsourcing agencies.