Patience Falade

Patience Falade Email and Phone Number

Efficient Client Relations Specialist | Strengthening Organizational Success @ SaskTel
regina, saskatchewan, canada
Patience Falade's Location
Regina, Saskatchewan, Canada, Canada
About Patience Falade

Efficient client relations specialist that provides invaluable assistance to all levels of operations for organizational success. A resourceful team player with a passion to drive business through client-centred approaches; supporting new client acquisition, deepening existing relationships, fulfilling customer needs, resolving complex problems and marketing the value of products and services through digital capabilities to drive market growth and company’s profit. Leveraging a background in student support strategies, I have a deep understanding of providing client service and a genuine passion for facilitating organizational success.Career Highlights*Maintained a 95% a memorable client experience rating by resolving inquiries and complaints in a timely and efficient manner.*Achieved a 20% increase in student enrollment through targeted recruitment strategies and marketing initiatives.*Implemented cost-saving measures that resulted in a 10% reduction in departmental expenses.Core Skills: #Organisational skills, #time management, #editing, #data analysis, #instructional support, #customer relationship management, #problem solving skills, #human resource management, #budget management, #project management#Administration #Client Service #Leadership #Management #Student Support #Student Recruitment #Operations #Resource Allocation #Facilities Management #Policy compliance

Patience Falade's Current Company Details
SaskTel

Sasktel

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Efficient Client Relations Specialist | Strengthening Organizational Success
regina, saskatchewan, canada
Website:
sasktel.com
Employees:
2167
Patience Falade Work Experience Details
  • Sasktel
    Inbound Customer Service Representative
    Sasktel Mar 2024 - Present
    Regina, Saskatchewan, Canada
    Represents organization for customer contacts. Determines customer needs and requirements; recommends solutions; sale of products and/ or services, and handles customer inquiries. Completes internal work and procedures to ensure customer requirements are met or exceeded.
  • Hgs - Hinduja Global Solutions
    Customer Service Specialist
    Hgs - Hinduja Global Solutions Aug 2023 - Dec 2023
    Canada
    Engaged with clients to deliver outstanding customer service experience by helping customers complete transactions and resolve account challenges. Maintained a 95% memorable customer service experience rating by identifying opportunities for advice and solutions. listening to answer questions, assisting with making product recommendations based on the customers’ needs.Leveraged technology to drive solutions and retain business through the use of multiple computer interfaces to achieve 80% result in sales.Communicated with customers through inbound calls and field queries on billing, payments, existing and new services, promotional offers and upgrade / downgrade of services.
  • Dansol Christian Mission
    School Administrator
    Dansol Christian Mission Jan 2022 - Jul 2023
    Lagos, Nigeria
    Successfully developed and updated administrative systems to make them more efficient.Implemented clerical duties and administrative processes.Assessed organizations’ operations for compliance and accreditation with safety standards and regulatory bodies.Cultivated and maintained relationships with partners to improve satisfaction of clients by 50%.Vetted requisitions, monitored purchases, and ensured quality control.Streamlined the office supply ordering process, resulting in a 15% reduction in expenses.
  • Dansol Christian Mission
    Admissions/Parent Relations Officer
    Dansol Christian Mission Oct 2020 - Jan 2022
    Lagos, Nigeria
    Worked as an intermediary between parents and the school.Maintained communication with the school, stakeholders, and parents.Responded to inquiries from students, parents, and potential applicants regarding admission processes and deadlines.Provided information about facility tours to give students and parents a firsthand look at the facilities, academic resources, and campus life.Explained complicated procedures simply and made recommendations.Determined eligibility of students by analysing applications of prospective students based on standard admission policies.Maintained long-term, profitable relationships with parents through problem solving, issue resolution and recommendations.Conducted interviews, provided clarifications to prospective parent’s queries in a professional manner.
  • Lagos State Government
    Subject Teacher
    Lagos State Government Sep 2013 - Aug 2020
    Ministry Of Education, District V, Unity Secondary School
    Successfully taught senior school students resulting in 90% overall success rate in the Senior School Certificate Examination for 6 consecutive years.Provided assessment by marking and grading students’s exercise, classwork and assignments.Served as Secretary to PTA, documented all PTA meetings, events and expenses.
  • Peaklane High School
    Language Instructor
    Peaklane High School Sep 2010 - Aug 2013
    Lagos State, Nigeria
    Developed students' verbal and written communication skills, including clarity, coherence, and critical thinking abilities.Provide support and counsel students to students.Mentored students to participate and excel in English-related competitions, such as spelling bees, debate tournaments, or writing contests.Coordinated student leadership programs such as prefect-ship elections, training and monitored prefects' conduct.Implemented creative and innovative teaching methods, such as technology integration, project-based learning, or interactive activities, to engage and motivate students.Mentored students' participation to excel in English-related competitions, such as spelling bees, debate tournaments, or writing contests.
  • Federal Airport Authority Of Nigeria (Human Resources Department)
    Administrative Officer
    Federal Airport Authority Of Nigeria (Human Resources Department) Jul 2006 - Jun 2008
    Lagos State, Nigeria
    Provided general support to visitors and reduced waiting time by 50%.Implemented an organized file management system, reducing file retrieval time by 20% and enhancing overall document accessibility.Implemented clerical duties and administrative processes such as filing, typing, copying, binding, scanning, etc.

Patience Falade Education Details

Frequently Asked Questions about Patience Falade

What company does Patience Falade work for?

Patience Falade works for Sasktel

What is Patience Falade's role at the current company?

Patience Falade's current role is Efficient Client Relations Specialist | Strengthening Organizational Success.

What schools did Patience Falade attend?

Patience Falade attended Obafemi Awolowo University, Ekiti State University, Ado-Ekiti.

Who are Patience Falade's colleagues?

Patience Falade's colleagues are Bruce Ede, Rob Mcinnis, Ndiphiwe Katu, Dale Matthews, James Messer, Tracy D., Jennifer Kozak.

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