We are collecting the E-Waste from aggregators and companies, and then recycle the material by recyclers.

User activities management, File, folder and network activities management. Working with ITSME Ticket tool for resolving SLA base tickets. Domain and User Management on domain base users (160+ users). File server, Print server and DHCP server management. Maintain the Exchange mail server, Email account configuration and and resolving archive problems. Co-ordinating with onshore Engineers for L1 and L2 tickets or global activity. Maintaining and Assigning particular IP to devices, Binding MAC ID. Remote support-(Voice, email and chat support to users & client). Hardware and Network Troubleshooting with remote support. Managing Assets by web portal (Asset Management system).

User ID management, User Activation, De-activation, Password reset, File & Folder permissions.Worked ITSME Ticket tool for resolving SLA base tickets. Domain and User Management on Active directory-(150+ users). File server management.Exchange, Email Send/Receive Issues/OWA, Email account configuration device level & others.Coordinating with onshore Engineers for L1 and L2 tickets or global activity.Maintaining DHCP servers, Assigning particular IP, Binding MAC ID. Remote support-(Voice, email and chat support to users & client).Hardware and Network Troubleshooting with remote support. Worked on AD, Exchange, DHCP, DNS, File Servers, Network Printer Management.Worked with ITSME tool for Service Desk Tickets- create\resolve\re-assign; Escalation call handled.Hardware and Network Troubleshooting with remote support. Client-Server applications.Installations of all hardware and software applications on windows Platform.Managing Assets by web portal (Asset Management system).

Having knowledge in Installation, Configuration & Administration of Microsoft Windows products like Win XP, Windows 7.Providing hardware & network support to all clients.Providing remote tech support to all clients via Team Viewer, Ammyy Admin whatever the client will have.Taking data backup and restore & Managing File system (NTFS) Security & Permission.Configuring & managing network printer i.e. Laser printer.Setup, configure small LAN & share printers as per the organization requirement.

The company is working as Authorized Service Provider for leading computer manufacturers brand ACER. The company provides hardware and network support to various clients from Banking & educational industry. The work profile involves L1 support to infrastructure, which includes the comprehensive background in the installation operating systems (Windows & Linux). Troubleshooting of hardware & network problems in various organizations e.g. Leading Bank clients, Schools, Insurance companies, Govt. ITI, BPCL, MSRTC, Govt. Offices and other individual clients also. Key Responsibilities :Taking care of & supporting the hardware & network to all clientsProviding hardware warranty support to all clients.Taking data backup and restore data & Managing File system (NTFS) Security & Permission.Configuring & managing network print server & managing printer issues (passbook & DMP, Laser etc).Software installation (Anti Virus and MS office and many more) and updating patches.Setup, configure maintain the small LAN & share printers at the customer end as per the requirement.Implement of Lease line connection, ISDN connection & Dialup connection.Troubleshooting of medium level local & network problems.

Installation of Windows Operating Systems & configuration. Implementing the connection of dialup & broadband like BSNL, Tata & Reliance. Troubleshooting the hardware related problems, responsible for each and every client.