• Regularly creates, reviews, and updates Standard Operating Procedures (SOPs), Forms, and other controlled documents.• Maintains communication channels with departments and consistently updates them on relevant information.• Conducts internal audits at scheduled intervals to ensure adherence to quality standards.• Assists with external audits, such as regulatory, certification, and client audits, as needed.• Provides management with Quality Assurance (QA) trending analysis and… Show more • Regularly creates, reviews, and updates Standard Operating Procedures (SOPs), Forms, and other controlled documents.• Maintains communication channels with departments and consistently updates them on relevant information.• Conducts internal audits at scheduled intervals to ensure adherence to quality standards.• Assists with external audits, such as regulatory, certification, and client audits, as needed.• Provides management with Quality Assurance (QA) trending analysis and metrics reports.• Periodically prepares and analyzes interim analysis reviews to assess ongoing processes.• Works closely with cross-functional departments and external partners to ensure a comprehensive approach to quality management.• Analyzes Root Cause Analysis (RCA) and Corrective and Preventive Action (CAPA), monitoring their effectiveness.• Identifies areas of risk through collaborations with the operations team and develops risk mitigation plans accordingly.• Ensures quality and compliance during transitions and follows up on transition forms.• Adheres to the Company’s Code of Conduct, Policies, and Procedures, ensuring confidentiality and integrity, and reports security incidents and breaches as necessary.• Complies with company relevant ISO requirements, and adheres to applicable regulatory requirements.Training Management Responsibilities:• Develops and reviews forms for training documentation and periodically reviews training plans.• Ensures training records are consistently maintained for compliance and reference.• Guides staff on properly documenting and conducting training sessions as required.• Provides relevant ISO training to employees across Armenia Delivery Centre. Show less

• Meticulously conducted & prepared comprehensive documentation for internal audits, guaranteeing adherence to established standards & regulations.• Actively participated in external audits, ensuring seamless cooperation & providing necessary support throughout the process.• Diligently reviewed risk management protocols & training compliance measures, identifying areas for enhancement & proposing effective solutions.• Maintained up-to-date documentation & trackers, facilitating… Show more • Meticulously conducted & prepared comprehensive documentation for internal audits, guaranteeing adherence to established standards & regulations.• Actively participated in external audits, ensuring seamless cooperation & providing necessary support throughout the process.• Diligently reviewed risk management protocols & training compliance measures, identifying areas for enhancement & proposing effective solutions.• Maintained up-to-date documentation & trackers, facilitating efficient record-keeping & ensuring easy access to critical information.• Skillfully coordinated with cross-functional & global teams, fostering collaboration & ensuring the successful implementation of initiatives.• Continuously evaluated the effectiveness of internal standard operating procedures & practices, utilizing data-driven insights to drive improvement & optimize efficiency.• Exhibited expertise in developing presentations & conducting impactful training sessions, empowering team members with the knowledge & skills needed.• Adapted quickly to evolving project scopes & changing priorities, effectively navigating unforeseen challenges & ensuring successful outcomes.Responsibilities as training coordinator:• Coordinated with the global team to assign training for new employees in the SOP Training System as per the Training Matrix. • Coordinated all learning and development programs and provided reports to BUHs and upper management. • Provided evaluation reports as required. Show less

• Assists customers in achieving their target language goals by organizing high-quality customized in-person and online, individual and group classes using the Berlitz Method.• Creates a positive classroom atmosphere where customers feel safe & comfortable making mistakes & experimenting with the language.• Provides personalized feedback & supplemental exercises for those who need it or request it.• Facilitates conversational sessions aimed at improving speaking and communication… Show more • Assists customers in achieving their target language goals by organizing high-quality customized in-person and online, individual and group classes using the Berlitz Method.• Creates a positive classroom atmosphere where customers feel safe & comfortable making mistakes & experimenting with the language.• Provides personalized feedback & supplemental exercises for those who need it or request it.• Facilitates conversational sessions aimed at improving speaking and communication abilities. Show less

Also held this position between April 2021 and September 2021.• Expanded the variety of goods & services offered by establishing sustainable collaborative relationships with regional pharmacies & healthcare professionals (~30%).• Ensured all regulatory & health record privacy requirements were met & honored. • Improved sales of supplements & cosmetics by providing individualized medical advice to generate & maintain a solid repeat customer list (~30%). • Reduced shortages of… Show more Also held this position between April 2021 and September 2021.• Expanded the variety of goods & services offered by establishing sustainable collaborative relationships with regional pharmacies & healthcare professionals (~30%).• Ensured all regulatory & health record privacy requirements were met & honored. • Improved sales of supplements & cosmetics by providing individualized medical advice to generate & maintain a solid repeat customer list (~30%). • Reduced shortages of essential medication, supplements, & cosmetics (~50%) by introducing minimum quantity thresholds to monthly medication restocking processes, increasing customer retention. • Boosted communication & collaboration among team members (team of 5), as well as among customers & the pharmacy team through the utilization of messaging apps & social media. • Reduced expired inventory to half by remodeling inventory control protocols & introducing an expiration-related color-coding system.• Safely administered IM & SQ injections (including vaccines & insulin). • Filed & processed all insurance claims on time & assisted with customer appeals to denied cases resulting in higher rates of customer retention. • Coached pharmacy interns & trained new hires on customer service protocols & standard pharmacy operating procedures. Show less

• Processed drug prescription orders & cautiously cross-checked drug & patient information for accuracy.• Provided assistance & information to customers on active health & wellness campaigns & loyalty programs.• Optimized inventory protocols & redesigned display layouts of cosmetics & supplements, boosting sales.

• Streamlined the prescription ordering system by updating patient & drug information regularly. • Maintained updated records inventories & controlled drug registries. • Assisted the team with patient counseling & answered phone calls for the pharmacist.