• Participated in all aspects of the software development process including: requirements, designing, coding, unit testing, quality assurance, and deployment.• Reviewed, created, and maintained technical design documentation for operational procedures and workflows.• Involved in enhancements and maintenance of several automated processes. Improved performance by identifying and remedying operational bottle necks.• Resolved issues by performing root cause analysis, coding immediate solutions and recommending long-term improvements. • Mentor associate level developers on software development process, improved technical expertise to handle complex tasks.• Facilitated and trained new-hires on the use of our different applications, environments and procedures.

• Investigated and troubleshot all invoices requiring further review by identifying and verifying rates and guidelines in the Client/Carrier contract prior to approving payments.• Maintained an excellent relationship with external and internal customers, enthusiastically providing clear and concise information and direction.• Updated and entered all shipment records and related information promptly and accurately into company-wide database.• Coordinated deliveries to customers and clients on a daily basis: boxing goods, addressing packages, and staying in contact with multiple shipping partners.