Patricia Ramos Email & Phone Number

Miami, Fl, Us

Miami, Florida, United States

Seattle, Washington

Pedal Anywhere provides quality rental bicycles to the Greater Seattle Area. Employees deliver rental bicycles on a company bicycle via trailer in addition to in-shop rental bike service and customer service.- Created marketing strategy and materials - Defined long-term goals for Pedal and determined current vs. future capabilities required to achieve team performance and business goals- Positioned Pedal Anywhere as the official bike rental for events in Seattle including, Obliteride, STP, Cycle for Life, RSVP, Bike MS and the Seafair Triathlon- Lead the corporate business initiative to land contracts with large organizations, including several with large tech companies in Seattle to rent bikes to their interns- Analyzed sales data to create business growth strategy to present to other senior leadership- Created and implement Pedal Anywhere handbook and library of standardized procedures- In charge of customer service issues and incentives

Remote

- Create and implement the sales and marketing plan for 2021-2022. Achieved a 5x growth in company visitors and 20x growth in sales- Directed a variety of projects including, creating the customer service system with fully documented and standardized interactions, unifying all data into Mixpanel and Hubspot and, revamping Google Ads- Grew a relationship with both buyers and sellers to ensure a seamless process- Head of Operations, in charge of all sales from the first conversation to ensuring sale ships - Led the new employee hiring and training, Including the summer interns

Greater Seattle Area

- Manage robotics implementation projects from discovery to in production phase- Understand and define the most efficient way to run complex manufacturing processes - Planned, designed and developed tools and fixtures using Unigraphics- Design and Program robotic cells- Understand the needs of our operators and how to marry them with the more efficient process- Utilized strong communication, writing and research skills to come up with and sell process solutions to both upper management and floor operators- Programmed a variety of collaborative robots to perform complex manufacturing operations both with and without integrated sensors- Investigated the different cells and operations on the factory floor to find good places for process improvement and waste reduction, placed a collaborative robot when appropriate and cost effective.- Worked with operators, programmers, planners and buyers while managing robotic projects to ensure all customer and integrator needs were met.- Managed communications and contracting with outside suppliers and services.-Led the team that reduced paint consumption by half saving the company over $25,000 a month.

Greater Atlanta Area

• Act as a liaison between the client facing Tier 1 Team and the different back end engineering teams.• Initiate, track and properly document issue to the engineering teams using Salesforce & Jira.•Proficiency in SQL, Database and Linux queries in order to research and solve back-end issues impacting numerous and varied clients.•Query and update production databases and servers to address pressing system issues.•Conduct in-depth research using both front end and back end methods in order to solve issue that cannot be solved by the tier 1 department.

Greater Atlanta Area

• Identify, troubleshoot, analyze and resolve complex software/hardware issues related to LiveVox's cloud based software. • Demonstrate ability to document case histories clearly, accurately and with detail via Salesforce.• Proficiency with productivity, documentation and database tools (MS Office, MS Excel, MS Office365/Lync, Salesforce, MySQL) • Demonstrate personal skills suitable for frequent direct contact with non-technical customers in technical troubleshooting scenarios. Posses patience and the ability to instruct and inform during the course of troubleshooting.