Leveraging extensive knowledge and experience, I successfully partner with business and functional unit leaders across various organizations to identify and access automation and process improvement opportunities. I possess a proven record of driving process optimization, conducting data collection, providing quantitative analysis, performing automation identification, developing recommendations, and ensuring process improvement initiatives transition smoothly through lifecycle of opportunity identification, planning and execution. In addition, I serve as a strategic partner to engage with business leaders to garner their support for a project and maintain their support through to completion. Furthermore, I am adept to establish communication structures in order to ensure appropriate accountability in terms of process, technology and workflow changes.Highlights of my achievements include:- Oversaw the Group Accident & Health Operations team, consisting of 80+ employees across the U.S., Canada and Shared Service team in Manila, supporting a $400M book of business.- Devised KPI and SLA reporting, time studies, and staffing models; modified the service model for top brokers, resulting in Year Over Year (YOY) growth of 11% or $17M.- Achieved YOY growth of 100% or $1.7M; increased operating efficiency of the team by 37% as well as service levels 46% by establishing process optimization and automation tools- Achieved a cost savings of $1.1M annually by utilizing lower cost automation tools to improve efficiencies; migrated 15 FTEs to shared-service environment resulting in a savings of ~$695k/year. - Created a Net Promoter Score (NPA) survey for Claims department; saved ~$55k in costs by migrating claims operational functions from regional zone offices to shared service environment.- Ownership across all aspects of operational management for the Private Client Group (Eastern Zone), including supporting a $350M book of business.