Pat Keller Email and Phone Number

• Led application development group consisting of multiple manager led teams and consultants • Supported many airline functional areas including - Alliances, Messaging, Services to Digital Channels, Schedules, Revenue Management, and Ticketing• Cross portfolio liaison between Core Technology and Channels/Corporate/International IT teams• Led talent and leadership development activities within department• Led the creation and operation of an apprentice program to expand subject matter expertise and address resource risks.

• Led development group of multiple application development teams (80+ employees)• Executive level leadership and mentoring of management staff• Responsible for relationship with IT groups at Delta Air Lines supporting Schedules, Alliances, Revenue Management, and Reservations (Ticketing/EMD’s)• Key leader in the planning, acquisition & transition of my department from Travelport to Delta in 2014

• Supported Alliances, ACS (Baggage), and Passenger Security areas at Delta Air Lines• Led teams consisting of project managers, advisors, analysts, and developers on significant projects and consulting efforts• Consulting included needs assessment, project justification, requirements definition, solution design, industry standards and governmental compliance• Led Delta’s IT engagement with A4A, TSA, Customs, and other airlines in the design and development of Secure Flight and APIS QQ – the passenger vetting systems developed in response to 9/11 and still in use today• Performance management including coaching, evaluation, and career development

• Key IT consultant supporting alliances related needs of all business areas at Delta• Point person on needs analysis and solution design • Assisted Delta with strategic and budgetary planning for alliance automation• Represented Delta and Worldspan in meetings worldwide related to alliances and associated industry standards• Mentored less experienced staff and other teams in the area of alliances automation

• Applications development in the TPF environment supporting an array of airline functions including alliances, inventory management, reservations, seat selection, teletype/IATA standard messaging, airport check-in, and passenger re-accommodation• Key contributor to development of foundational codeshare/alliance automation across multiple business areas – which still serves as key infrastructure today• Expedited promotion to advisory role

Investigated, negotiated, settled, and assisted with trial preparation of automobile, general liability, products liability, and workers compensation insurance claims

Reporter, editor, and producer for 30-minute nightly sports news television show in the Atlanta market