Pat Kavanagh Msc Email & Phone Number

Brisbane, Australia

Providing: CIO Advisory | Program / Project Management | ITSM Transformation | Transition Management | GovernanceLatest Assignments Queensland Government: Governance, Program Management, CIO Advisory, ITSM Transformation, ServiceNow Implementation, Vendor Transition, Program Advisory, HP & CBA: ITSM Transformation, Vendor Transition, HP Service Center.

Brisbane

Providing advisory services to the RTCA CM managment team regarding process improvement.

Brisbane, Australia

• Instigated and currently running a large service transformation programme based on ITIL v3 best practice containing the following work steams being;
• Programme Management;
• Organisational Change;
• Business process re-engineering.

Brisbane, Australia

BHP Billiton BMA Coal Asset: Providing strategic level information management consultancy (Programme Portfolio and Service Management) working with the incumbent Information Management senior management team.

London, United Kingdom

As a corporate Benefits Management Consultant worked with the identification programme director ( Current spend £276 Million) and his senior management team, to fully define the programme specifically pining down the required organisational change required to implement multiple lines of development in the area of biometric identification, this information.

London, United Kingdom

As corporate businesses benefits consultant worked with the incumbent team to design & develop an overarching Benefits Management strategy and process for PITO ensuring its incorporation into the Police Forces, Identification Programme and the incumbent best practice Programme & Project roadmap.

As programme manager defined and then delivered an organisational change programme that migrated 4500 staff form incumbent organisational groups to form one organisation that provided total ICT shared service support for operational units that mainly fell outside the UK ensuring that the majority of the business processes were automated. The team achieved.

Defined the overall corporate Governance framework for the Radii consortium who bid for the DII F (£5 Billion outsource opportunity within the defence sector) ensuring it aligned to the MoD DII IPT Governance.Instigated, led and run an ICT Service Improvement Programme for the Cyprus estate within the defence sector.Defined and documented the overall.

service managment consultancy

Programme and Service Managment