Pat Lamb

Pat Lamb Email and Phone Number

Enterprise Operations Business Continuity Leader at Synchrony @ Synchrony
stamford, connecticut, united states
Pat Lamb's Location
Columbia, South Carolina Metropolitan Area, United States
Pat Lamb's Contact Details

Pat Lamb work email

Pat Lamb personal email

About Pat Lamb

Strong business continuity and incident management professional. Expert in all phases of tactical execution the the BCM lifecycle as well as supporting testing protocols. Incident Response leader for multi dimensional (multi location, function, or business) events for enterprise. Expertise in contact center leadership, crisis management, third party vendor management, project management, human resource policy and procedure, and staff development. Specific leadership and expertise in Customer Service, Collections and Fraud contact centers.

Pat Lamb's Current Company Details
Synchrony

Synchrony

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Enterprise Operations Business Continuity Leader at Synchrony
stamford, connecticut, united states
Website:
synchronyfinancial.com
Employees:
9246
Pat Lamb Work Experience Details
  • Synchrony
    Enterprise Operations Business Continuity Leader
    Synchrony Mar 2018 - Present
    Stamford, Connecticut
    Business continuity leader for all production areas of SYF including all contact centers, production, consumer banking, Fraud and the supporting functions. Incident leader for enterprise wide events managing the business continuity response to outages.
    View
  • Synchrony
    Vp, Operations Business Continuity Leader
    Synchrony Jan 2015 - Mar 2018
    Responsible for the review, design, implementation, testing and maintenance of all operations areas Business Continuity plans
    View
  • Ge
    Operations Strategic Programs Leader
    Ge Nov 2012 - Jan 2015
    Mastic, Ny
    Program lead for Contact Center strategic initiatives including third party site oversight and performance leadership, integrations, rewards and loyalty, multi site sales performance leadership. Lead project team to accomplish strategic programs and projects
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  • Ge Capital Retail Finance
    Cross Sales Leader
    Ge Capital Retail Finance 2005 - Nov 2012
    Responsible for the stratigic leadership of Enterprise wide Contact Centers for all service to sales program implementation, performance, and system / reporting infrastructure to support sales activities.
  • Jpmorgan Chase
    Site Leader, Tampa
    Jpmorgan Chase 2001 - 2005
    Call center director with a staff of over 600. Also responsible for multi-site performance for service to sales.
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  • Jpmorgan Chase
    Vice President/Customer Service Project Office
    Jpmorgan Chase Jan 2000 - Jan 2001
    Managed the Project Office for Customer Service for all four call centers in the Network. Projects ranged from site start up to process and policy improvements. Green Belt Six Sigma Trained
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  • Jpmorgan Chase
    Vice President/Operations Manager, Customer Service
    Jpmorgan Chase Jan 1995 - Jan 2000
    Site Customer service leader.
    View
  • Jpmorgan Chase
    Fraud Authorizations Ops Leader
    Jpmorgan Chase Apr 1993 - Apr 1995
    Tempe, Az
    View
  • Jpmorgan Chase
    Late Stage Collections Manager
    Jpmorgan Chase Apr 1989 - Apr 1993
    New York
    View

Pat Lamb Skills

Call Centers Leadership Process Improvement Management Credit Cards Call Center Strategic Planning Project Management Human Resources Customer Experience Talent Management Customer Service Financial Services Business Process Improvement Training Sales Operations Management Change Management Staff Development Customer Retention Start Ups Outsourcing Relationship Management Performance Management Sales Management Time Management Team Leadership Customer Satisfaction Forecasting Employee Engagement Team Management Business Development P&l Management Crisis Management Collections Third Party Vendor Management Vendor Performance Management Business Continuity Business Continuity Planning Incident Management Critical Incident Response Incident Response

Pat Lamb Education Details

Frequently Asked Questions about Pat Lamb

What company does Pat Lamb work for?

Pat Lamb works for Synchrony

What is Pat Lamb's role at the current company?

Pat Lamb's current role is Enterprise Operations Business Continuity Leader at Synchrony.

What is Pat Lamb's email address?

Pat Lamb's email address is pa****@****hoo.com

What schools did Pat Lamb attend?

Pat Lamb attended Ottawa University, Ottawa University.

What skills is Pat Lamb known for?

Pat Lamb has skills like Call Centers, Leadership, Process Improvement, Management, Credit Cards, Call Center, Strategic Planning, Project Management, Human Resources, Customer Experience, Talent Management, Customer Service.

Who are Pat Lamb's colleagues?

Pat Lamb's colleagues are Vishnu Teja Chepuri, S'keisha Rembert-Wilkerson, Maryann Lally, Renalyn Toldo, Patricia Zingery, Saba Begum, Abhishek Sikarwar.

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