Pat Lang Email & Phone Number

San Diego, Ca, Us

Encinitas, Us

As a product manager, I use a user-centred process to identify and define new features and in-app experiences that can be enhanced with AI and machine learning.

Beaverton, Or, Us

In my role as an Instructional Designer at Nike, I was responsible for creating job aids and instructional videos to facilitate the transition to a new timekeeping system. Using my graphic design skills, I formatted job aids and callouts to enhance user understanding and engagement. Through the development of instructional videos, I effectively communicated complex concepts, ensuring a smooth transition for all employees.

Note: This venture showcases my value to any product team looking for a PM or UX resource to ideate, design and implement new features of a Software as a Service (SaaS) platform.From concept to pilot, led the strategy, design & development of a new B2B SaaS product to enable fitness professionals to manage client relationships, and process payments with scheduling and notifications.

Leverkusen, North Rhine-Westphalia, De

• Defined the strategy and vision of large-scale sustainability programs and initiatives • Facilitated workshops with PMs to align multiple stakeholders on product vision• Looked 5+ years ahead to define digital solutions that would create new business models and revenue streams • Created service blueprints, user journeys, and flows for new initiatives• Mentored new UX team members and defined processes for collaboration• Created training and workshop materials to increase the design thinking skillset of product managers and key stakeholders

Beaverton, Or, Us

• Partnered with internal initial customers to drive learning strategy• Developed trusted advisor relationships with internal customer to ensure they are achieving full value• Partnered with cross-functional teams to translate business needs and product requirements into solutions for customers• Defined a phased approach to evolve and iterate on the customer on-boarding strategy• Evaluated the LXP user experience to identify areas of cognitive friction and improvement for learners

Plainsboro, Nj, Us

Plainsboro, Nj, Us

Plainsboro, Nj, Us

• Traveled nationally to support the implementation and training of a D365 POS + F/O solution• Led training programs for the next wave of trainers and store managers• Informed stakeholders about potential improvements to the learning material and system design

San Diego, California, Us

This was a side project to showcase my ability to lead a team as a mobile product manager and mobile product designer. I learned about the synergy between business goals, product management, ux / ui design, branding, support, and marketing. I also learned about the tradeoffs between native and progressive web app development.This project has also given me the leadership skills, experience and confidence to manage the launch of innovative new products from concept to completion; and the soft skills to recruit and motivate team members. I implemented a lean startup and design thinking process, where our team leveraged user feedback, empathy, prototyping, rapid iterations and a lean product canvas to quickly design and test new product features.

Redlands, Ca, Us

• Moderated remote user research studies to gain insights about user pain points, goals and motivations • Created user journey documents to evaluate training touchpoints • Conducted needs analysis and contributed to the strategy of selecting next generation training products• Conducted user testing for courses in development, including scheduling, attending, and facilitating user testing sessions; reviewing, collating, and prioritizing feedback; and reporting recommendations • Created personas of target customers that identified user goals, motivations and pain points. • Made recommendation to the site architecture to improve discoverability of training materials • Created interface mockups to visually support user research findings

Carlsbad, California, Us

Funded by serial entrepreneurs and backed by industry veterans. iAMLife is a multi-product solution of video on demand channels, e-commerce and social networks for the entertainment industry. -------PRODUCT MANAGEMENT - Lead the efforts to define the product vision, experience strategy, roadmap, and then drive execution as the voice of the customer- Wrote detailed User Stories and specifications for product features- Provided guidance to direct reports and maintained a collaborative relationship across teams, serving as a positive and effective liaison between other departments- Demonstrated experience in managing a visual product roadmap, defining user experience, leading innovation to improve customers' experience, and mentoring / coaching team members.PROUCT DESIGN (UX/UI) - Owned the end-to-end customer experience and UX strategy across all products- Created mockups and prototypes for future product to generate excitement and support business development and partnerships- Owned the front-end design in partnership with front-end & mobile engineers - Clarified business needs, business models, value props, requirements and customer segments- Implement design best practices and processes- Evaluated ui frameworks and components to streamline the development time- Created user research studies to gain valuable insights and document the user journey- Partnered with the CTO on product experiences, priorities and staffing decisions

San Diego, California, Us

• Established the internal User Experience Design team for SmartDrive • Drove the adoption of the user experience strategy and design for SmartDrive applications and services• Introduced and implemented a lean ux process and methodology that supported product and technology teams • Co-authored and drove the strategy and transition to a design pattern and component library to streamline product design and development• Evaluated business goals and user needs of applications and services• Communicated with cross-functional stakeholders (product management, business, marketing, support and engineering) to understand and translate requirements into product designs• Designed intuitive products based on the goals and needs or internal and external users. • Created user flows, interaction design, mock-ups and interactive prototypes• Collaborated with fellow team members to generate possible designs to solve a need, evaluate trade-offs, and test and implement the most promising solutions.• Analyzed key growth metrics, including incorporating user feedback from multiple sources

San Diego, California, Us

• Managed project timelines and asset delivery for junior designers while collaborating closely with developers, product owners, and strategy • Based on research and visits to endocrinologists, created conceptual user flows of a G6 Clarity health care professional and patient portal• Designed and produced prototypes of the Fusion iOS onboarding and sensor setup wizard processes; for usability testing sessions• Designed and managed the creation of sensor alerts and push notifications for iOS on the G5 product

Mountain View, California, Us

•Designed job aids, instructional tools and widgets to improve the performance of customer care agents•Updated legacy instructional modules with modern design and new layouts•Collaborated with multiple stakeholders to gather requirements, propose solutions and deliver design documentation. •Evaluated interfaces with user research that identified pain points, new requirements and validated designs decisions

San Diego, Ca, Us

Led the redesign and relaunch of a multimillion Omnitracs onboard computer product, driving product improvement internally via UX design and industrial design skillsets.

San Diego, Ca, Us

Responsible for developing and cultivating a lean user experience team process, internal client relationships, contributing to new product initiatives and providing best-practices for user experience, interaction and research. Manage and lead ux project teams, work collaboratively, and mentor/support other UX team members in the execution of internal client related deliverables.

Dallas, Tx, Us

In this role I created and maintained product prototypes that defined the redesign of AT&T's Uverse.com site. I also collaborated with the AT&T Customer Experience Team on research initiatives to evaluate and validate product designs.

San Diego, Ca, Us

I managed a multi-disciplinary team with an overall responsibility for overseeing the user experience strategy and tactics of marketing and products, as well as managing multiple innovation initiatives. This position required being strategic, tactical, and creative while remaining people oriented and process focused.- Managed a 4 person team of Interactive and User Experience Designers.- Managed the user experience process from concept to completion of mobile apps and websites.- Combined business, user and technical goals to define a strategy and create product roadmaps.- Lead the UX process of Bridgepoint's long overdue redesign of the Ashford university website (apron. 5M monthly views) http://www.ashford.edu - Lead the UX process and and managed creative resources for Bridgepoint's corporate site redesign. www.bridgepointeducation.com- Lead the UX process of Bridgepoint's first Mobile Classroom iPhone app: http://itunes.apple.com/us/app/ashford-university-mobile/id440722504?mt=8- Lead the UX process and deliverables to launch Bridgepoint's first internal enterprise iPad App; The Lead Card App for the Corporate and Military Sales Teams- Lead the creation process of Bridgepoints first Showcase App, an internal iPad app for the government affairs team.

Waltham, Ma, Us

Note: This company was called Life Technologies when I was there. • Conducted customer interviews with biotech researchers to uncover pain points and insights to drive enhancements of an eCommerce portal. • Rapidly designed mockups and clickable prototypes of an eCommerce portal to visualize requirements and facilitate internal feedback.

Hoofddorp, Noord-Holland, Nl

Entriq was a research and technology company for the entertainment Industry. As part of the innovation and product development team, I helped bring life to proof of concepts for mobile and TV applications. Our research and development projects included top entertainment companies such as ESPN, Discovery Channel, Prince, SONY, T-Mobile and Intel.

Santa Clara, California, Us

In this role I conceptualized and designed eLearning solutions using the ADDIE (Assess, Design, Develop, Implement, Evaluate) process of instruction design. This included creating storyboards, and training assets using tools such as Visio, PowerPoint, PhotoShop, Video Production, Flash, DreamWeaver, and Intel internal training applications.

Bs / Ba, Communication Design / Instructional Design

Certificate Candidate, The Business And Management Of Film, Television, And Digital Entertainment

Usability Analyst Certification, User Centered Analysis, Usability Testing, Application Visual Design, Research

Education record