Alexis Patlan

Alexis Patlan Email and Phone Number

Quality Customer Service Coordinator @ Whirlpool Corporation
benton harbor, michigan, united states
Alexis Patlan's Location
Monterrey, Nuevo León, Mexico, Mexico
About Alexis Patlan

Highly dependable professional with exceptional discipline and a keen ability to systematically evaluate facts. Proficient in leveraging data-driven approaches to problem-solving, while also demonstrating a passion for innovative thinking in generating creative solutions for our customers. Known for establishing trust-based work and personal relationships. Recognized for unwavering perseverance and unwavering determination as key defining traits.

Alexis Patlan's Current Company Details
Whirlpool Corporation

Whirlpool Corporation

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Quality Customer Service Coordinator
benton harbor, michigan, united states
Employees:
35223
Alexis Patlan Work Experience Details
  • Whirlpool Corporation
    Quality Customer Service Coordinator
    Whirlpool Corporation Sep 2023 - Present
    Dedicated to ensuring top-tier customer experiences and upholding the highest standards of product quality.Led root cause analysis investigations with cross-functional teams toidentify the underlying causes of quality issues and implement corrective actions.Produced comprehensive reports on key performance indicators(KPIs) and operational metrics, providing insights to director levels and driving data-driven decision-making.Monitored service levels and customer… Show more Dedicated to ensuring top-tier customer experiences and upholding the highest standards of product quality.Led root cause analysis investigations with cross-functional teams toidentify the underlying causes of quality issues and implement corrective actions.Produced comprehensive reports on key performance indicators(KPIs) and operational metrics, providing insights to director levels and driving data-driven decision-making.Monitored service levels and customer satisfaction metrics,implementing strategies to address areas of concern. Conductedforecasts and trend analyses to optimize resource allocationCoordinated product tear down analysis, GEMBA Walks, QualityWorkshops to create a complete list of projects to generateimprovements on metrics. Show less
  • Whirlpool Corporation
    Senior Project Quality Engineer
    Whirlpool Corporation Dec 2022 - Sep 2023
    Apodaca, Nuevo León, México
    Responsible to coordinate and monitor quality activities in all launching projects (APQP process) and ensure the implementation of engineering changes at the manufacturing location, adhering to corporate standards and guidelines.Serve as the Model Line Engineer for all NAR TM Refrigeration, providing quality assessment and follow-up for all subsystems, including Cooling, Ice and Water, Mechanical Structures, and Electronics and Electrical SystemsTake charge of field testing and closely… Show more Responsible to coordinate and monitor quality activities in all launching projects (APQP process) and ensure the implementation of engineering changes at the manufacturing location, adhering to corporate standards and guidelines.Serve as the Model Line Engineer for all NAR TM Refrigeration, providing quality assessment and follow-up for all subsystems, including Cooling, Ice and Water, Mechanical Structures, and Electronics and Electrical SystemsTake charge of field testing and closely monitor customer claims, ensuring prompt resolution and satisfaction. Show less
  • Whirlpool Corporation
    Quality Project Engineer
    Whirlpool Corporation Mar 2020 - Dec 2022
    Apodaca, Nuevo León, México
    Quality Project Engineer for the NAR Quality Team taking responsibility to drive all PFMA's for product conversion and the quality assurance and process capability of new equipment, including DoE, MSE and CPK analysis, also responsible to lead installation of new laboratory equipment for chromatography reports working with local and global suppliers.Part of New Product Development team to following up on energy audits, process control plan and process capability plan in all product… Show more Quality Project Engineer for the NAR Quality Team taking responsibility to drive all PFMA's for product conversion and the quality assurance and process capability of new equipment, including DoE, MSE and CPK analysis, also responsible to lead installation of new laboratory equipment for chromatography reports working with local and global suppliers.Part of New Product Development team to following up on energy audits, process control plan and process capability plan in all product validation from the prototype phase to final production units for the U.S. and MX marketActive researcher with UANL School of mechanical and electrical engineering for Non-Condensable Gases studies and their Effect on the Dynamic Behavior of Domestic Refrigerators (Pending publication) Show less
  • Whirlpool Corporation
    Project Engineer Jr.
    Whirlpool Corporation Apr 2019 - Mar 2020
    Moderno Apodaca, Nuevo León, México
    Project Engineer for the Central Manufacturing Engineering area in SUPSA plant, working in the installation and validation of new machines including vacuum systems, conveyors, charging machines, leak detectors systems and traceability systems. Working closely with multinational manufacturing suppliers from United States, Denmark, Brazil and Germany.I developed corporate reports and project analysis for operational senior managers including gantt charts, critical path and expenses… Show more Project Engineer for the Central Manufacturing Engineering area in SUPSA plant, working in the installation and validation of new machines including vacuum systems, conveyors, charging machines, leak detectors systems and traceability systems. Working closely with multinational manufacturing suppliers from United States, Denmark, Brazil and Germany.I developed corporate reports and project analysis for operational senior managers including gantt charts, critical path and expenses reports. Taking the responsibility to establishment of process documentation including work instructions, PFMEA's, SOP's, LOTO's, providing technical support in these systems in the mega projects for factory conversion. I was trainer of process engineers, technicians and operators in new equipment and processes. Show less
  • Whirlpool Corporation
    Industrial Engineer Intern
    Whirlpool Corporation Feb 2018 - Apr 2019
    Moderno Apodaca, Nuevo León, México
    Intern of the Industrial Engineering team responsible of development and improve process documents including process flow balance, work standard methods and being a support to create value stream maps, distribution layout, determine manpower requirements and cost capacity analysis with senior engineers.
  • Ala Transportes
    Engineering Intern
    Ala Transportes Nov 2016 - Feb 2018
    General Escobedo Area, Mexico
    Intern of the engineering team for the improvement of internal processes in workshops for fifth wheel trucks and their spare parts in the warehouse.Responsible for data management and analysis for inventory cost reductions.Generation and monitoring of PO's with all suppliers.

Alexis Patlan Education Details

Frequently Asked Questions about Alexis Patlan

What company does Alexis Patlan work for?

Alexis Patlan works for Whirlpool Corporation

What is Alexis Patlan's role at the current company?

Alexis Patlan's current role is Quality Customer Service Coordinator.

What schools did Alexis Patlan attend?

Alexis Patlan attended Universidad Autónoma De Nuevo León.

Who are Alexis Patlan's colleagues?

Alexis Patlan's colleagues are Darij Darek_wroc, Rob Zitta, Elizabeth Hall, Mithun Kumar, Luis Oh, Alejandra Reyna, Mark Titterton.

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