Quality Customer Service Coordinator
CurrentDedicated to ensuring top-tier customer experiences and upholding the highest standards of product quality.Led root cause analysis investigations with cross-functional teams toidentify the underlying causes of quality issues and implement corrective actions.Produced comprehensive reports on key performance indicators(KPIs) and operational metrics, providing insights to director levels and driving data-driven decision-making.Monitored service levels and customer… Show more Dedicated to ensuring top-tier customer experiences and upholding the highest standards of product quality.Led root cause analysis investigations with cross-functional teams toidentify the underlying causes of quality issues and implement corrective actions.Produced comprehensive reports on key performance indicators(KPIs) and operational metrics, providing insights to director levels and driving data-driven decision-making.Monitored service levels and customer satisfaction metrics,implementing strategies to address areas of concern. Conductedforecasts and trend analyses to optimize resource allocationCoordinated product tear down analysis, GEMBA Walks, QualityWorkshops to create a complete list of projects to generateimprovements on metrics. Show less